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Store Manager

insomniacookies.co.uk Logo

Insomnia Cookies UK Ltd

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Location:
United Kingdom , Manchester

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

29000.00 - 31000.00 GBP / Year
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Job Description:

The Store Manager is responsible for the overall performance, safety, and success of their bakery. They will lead the store team to deliver exceptional customer experiences, strong commercial results, and consistent brand standards in line with Insomnia Cookies’ late-night, digital-first model. Reporting to the District Manager, this role is ideal for a confident, people-focused leader who thrives in a fast-paced environment and takes full ownership of operational delivery, team development, and in-store performance.

Job Responsibility:

  • Own and deliver store-level sales, labour, and profitability targets
  • Understand and manage key store KPIs, using data to drive improvements
  • Maximise commercial opportunities through strong execution of promotions, upselling, and local initiatives
  • Control costs, waste, stock, and cash handling to protect profitability
  • Execute company-led marketing initiatives, promotions, and Limited Time Offers (LTOs) in-store
  • Support profit protection by managing labour efficiency, reducing waste, and maintaining strong operational controls
  • Identify local opportunities to drive incremental sales while maintaining brand integrity
  • Recruit, onboard, train, and develop store team members and Shift Leaders
  • Provide hands-on coaching during shifts to improve skills, confidence, and operational execution
  • Build a strong succession pipeline within the store
  • Foster an open, inclusive, and collaborative culture where ideas are encouraged and accountability is clear
  • Manage performance, absence, and conduct in line with company policies and UK employment legislation
  • Deliver in-store execution of marketing campaigns, LTOs, and new product launches
  • Support local community engagement and events to build brand awareness
  • Act as a brand ambassador for Insomnia Cookies within the local area
  • Ensure full compliance with health & safety, food hygiene, and operational standards at all times
  • Maintain a safe, clean, and well-organised bakery environment
  • Ensure opening, closing, and late-night trading procedures are followed correctly
  • Escalate operational risks or incidents promptly to the District Manager
  • Support new team members and, where required, assist with new bakery openings or training in nearby stores

Requirements:

  • Previous experience as a Store Manager, Assistant Manager, or equivalent leadership role in retail, QSR, or hospitality
  • Experience in fast-paced, high-volume environments
  • Exposure to delivery-led or late-night operations is an advantage
  • Hands-on, people-focused, and approachable leadership style
  • Confident coaching and developing teams through example
  • Strong understanding of store-level KPIs, labour management, and sales drivers
  • Comfortable using performance data to make decisions and drive improvement
  • Energetic, resilient, and adaptable
  • Strong sense of ownership and accountability for store results and team development
  • Solutions-oriented with the ability to manage competing priorities
  • Ambitious and motivated to grow within Insomnia Cookies
  • Builds strong relationships with their team, peers, and support functions
  • Champions Insomnia Cookies’ culture, values, and customer-first approach
What we offer:
  • Competitive salary plus quarterly bonus based on KPIs
  • Life Assurance
  • Pension
  • Holiday Pay
  • Guaranteed paid day off for your birthday
  • Guaranteed paid day off for your child’s birthday or pet’s birthday and another one for your significant other
  • Employee assistance and wellness support
  • 2 paid charity days per year to support your local community
  • Flexible work schedules
  • Fun and exciting team environment
  • Unrivalled culture and values
  • 50% discount
  • Enjoy a free cookie on every shift

Additional Information:

Job Posted:
January 22, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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