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Retail Store Manager for Jollyes Pets in Kidderminster. Managing daily operations including team management, store standards, stock management and delivering excellent customer service to pet parents. Full time position working 40 hours per week over 5 days.
Job Responsibility:
Lead by example creating excellent culture and working environment
Full responsibility for all aspects of running a successful store
Managing KPIs around people, store standards, customer service and financial performance
Ensure highest standards of pet care and welfare
Deliver exceptional customer service with strong pet and product knowledge
Recruit, motivate, train and develop team
Ensure clear communication of key business updates and objectives
Requirements:
A passion for pets and people
Previous retail store management experience with a hands-on approach
Sound decision maker able to communicate objectives effectively
Proven track record in developing business performance and exceeding KPIs
Commercially aware, able to manage P&L with proactive approach
Own transport with UK driving licence
What we offer:
Annual bonus potential of £2-10k p.a.
Financial Wellbeing Package (Stream): Access earnings early, plus savings tools and discounts
Retail Trust Membership: Counselling, wellbeing, and financial support
Colleague Discounts: Treats at 800+ retailers, plus 30% off Jollyes products and pet services
Health & Wellbeing Support: Online GP, mental health services, fitness programs, dental care, and cancer support
Workplace Pension: Legal & General scheme (EE 3%, ER 5%)
Extra Time Off: Birthday, wedding, new pet days, plus buy/sell holiday options
Enhanced Family Leave: Maternity and paternity packages above statutory levels
Recognition & Rewards: Top Dog Award with extra day off and perks
Lifestyle Benefits: Cycle2Work scheme and discounted David Lloyd membership
Learning & Development: Ongoing training for career growth