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We are looking for a passionate, energetic, and experienced Store Manager to lead our coffee shop team. As the Store Manager, you will be the face of our shop, responsible for creating a welcoming, high-energy environment for customers while driving sales and operational excellence. You will take ownership of daily operations—from brewing the perfect cup to managing inventory and training staff—ensuring high standards of service, quality, and cleanliness are met.
Job Responsibility:
Recruit, hire, train, and onboard new employees and support staff
Create staff schedules that optimize coverage during busy periods
Motivate, coach, and develop team members to deliver exceptional service and career growth
Hold the team accountable to company standards, including grooming, uniform, and service protocols
Oversee daily opening and closing procedures
Maintain high coffee standards (espresso extraction, milk texturing) and ensure consistent product quality
Ensure all food safety, hygiene, and health & safety regulations are strictly followed
Maintain equipment by performing routine maintenance and reporting faults promptly
Create a welcoming community atmosphere and act as a brand ambassador
Proactively interact with customers to build loyalty and handle complaints professionally
Ensure products are prepared promptly and to the highest standard
Take full profit and loss (P&L) accountability for the store
Manage inventory: order supplies (beans, milk, pastries), track inventory, and minimize waste
Process daily cash reconciliation and ensure accurate banking
Monitor KPIs and identify opportunities to drive sales growth
Requirements:
1–2+ years of management experience in a fast-paced coffee shop, café, or similar hospitality environment
Hands-on experience with professional espresso machines and a deep passion for specialty coffee
Proven ability to lead, motivate, and develop a diverse team
Excellent interpersonal skills to connect with customers and staff
Flexible availability to work early mornings, weekends, and holidays
Strong organizational, financial acumen, and problem-solving skills under pressure
Right to work in UK
What we offer:
Very competitive salary based on experience and bonus structure up to £5,000
Supportive work environment and opportunities for career growth
50% staff card to use on shift and with friends & family