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The Store Manager is responsible for leading all store operations to deliver exceptional customer service, achieve commercial targets, and maintain operational excellence. This role oversees staff management, visual standards, stock control, and ensures compliance with company policies and procedures.
Job Responsibility:
Lead all store operations
Deliver exceptional customer service
Achieve commercial targets
Maintain operational excellence
Recruit, train, and develop store colleagues
Create shift plans
Conduct performance reviews
Handle escalated customer issues
Drive sales
Analyze KPIs
Implement promotional campaigns
Monitor competitor activity
Oversee daily store operations
Ensure stock accuracy
Maintain visual merchandising standards
Manage store budgets
Complete reports
Reduce shrinkage
Requirements:
Previous experience in retail or store management (typically 5+ years)
Experience managing teams in a customer-facing environment