Store Manager Job at Belstaff (London)

Job Description

Belstaff is a functional clothing brand founded to move people forward. Throughout our history we have championed material innovation, collaborating with those who challenge the ordinary and celebrate the joy of the journey. Belstaff has designed protective suits for race-car drivers, windproof smocks for Marines and insulating clothing for mountaineers. One thing is at the heart of all these endeavours: An Independent Spirit. Today, this energy prevails and unites the people who bring the Belstaff brand to life, providing the best products to our customers – both old and new. We are committed to building a team of curious, conscious individuals dedicated to showing up, standing together, and being the difference between a good day and a great day. Our Retail Stores form a fundamental part of the Belstaff brand/business and the role of Store manager role is pivotal in ensuring the success of each store. The overall role of Store Manager is to ensure all sales opportunities are maximised and operating costs are managed to drive profitability across the store. The Store Manager must ensure that the Store delivers sales targets, industry-leading customer service as well as delivering effortless, smooth daily operations across the Store. Strong relationships with Head Office, clients and the local business community must also be built and maintained.

Job Responsibility

Ensure all sales opportunities are maximised and operating costs are managed to drive profitability across the store
Ensure that the Store delivers sales targets, industry-leading customer service as well as delivering effortless, smooth daily operations across the Store
Build and maintain strong relationships with Head Office, clients and the local business community

Requirements

Create a client centric culture within the Store
Lead by example in demonstrating clients are the main focus at all times
Set a Belstaff standard that exceeds the benchmark for customer service within the luxury/premium retail industry
Ensure store deployment is focused on meeting client traffic and operational demands
Ensure the team are fully conversant with the history and current direction of Belstaff, all product and collections and use this information effectively when communicating with clients
To ensure the team pre-empt and respond to client needs in order to excel in service standards
To deal with client complaints efficiently and effectively in line with Company policy and to ensure client expectations are exceeded
Ensure efficient after sales service is maintained
Achieve store set sales targets on a daily, weekly, monthly, quarterly and annual basis
Monitor weekly and monthly product sell through, assessing trends of best sellers and reacting to stock levels in the store
Reporting daily, weekly and monthly to Head of Retail on sales patterns, best sellers, sales by employee and propose actions, based on business trends, to enhance performance
To Achieve KPI targets, and personal objectives, set monthly as well as annually during performance review
To optimise sales by ensuring the team consistently attract new clients and develop the existing client base of Belstaff
To actively encourage the team to understand and proactively demonstrate an entrepreneurial flair for the selling process in order to achieve the above
To ensure the team proactively captures customer data after each sale in line with the set company policy
To ensure the team builds and maintains client data to be used continuously in the store
To ensure stock levels are maximised on the shop floor, with all items clearly priced and labelled to company standard
To promote key products and maintain an up to date awareness of current press and editorial in order to assist with clients enquiries and communicate with the team
To assist in the planning and co-ordination of in-store promotional events
To oversee training and coaching to ensure all sales consultants achieve and maintain the above sales standards
To motivate and actively encourage all sales consultants to meet targets
Make a significant personal contribution to the sales targets of the store
Drive productivity and profitability across the store by analysing, conversion rates, sales, UPT, ATV, customer data capture, in order to identify deficiencies and opportunities
Being commercially aware and responsive to sales trends
Developing business initiatives approved by the Head of Retail to ensure sales opportunities are maximised and Store objectives are exceeded
Utilise the available marketing tools (CRM) to maximise brand loyalty in order to drive sales
Maximise sales and profit by analysing performance through utilisation of commercial tools and KPI’s
Define, communicate and monitor sales targets and service levels for Store Team
Ensure that the visual merchandising is of an excellent standard and all displays throughout the store are, at all times, in line with brand identity, VM guidelines and the commercial objectives of the store
Ensure that all VM guidelines received from the Head Office VM team are understood, executed and adapted
Ensure that structures and routines are created within your store to maintain an excellent level of VM display at all times
Ensure appropriate store representation at the VM workshops and team sessions in London for workshops to develop and constantly evolve the VM strategy
Ensure seamless communication from the appropriate team member with Head Office Visual Team as required: including visual reports, photo reviews, VM relevant business and traffic data
To ensure that stock is correctly labelled, tagged and available on the shop floor at all times appropriate
Ensuring that the stock is in the best possible condition for sale at all times
To assist in the remerchandising of the store when needed
Ensure high standards of housekeeping are maintained, throughout the store, at all times
Engage the team through strong leadership, setting objectives and ensuring everyone is clear about the results they need to deliver
Ensure effective recruitment and selection is conducted to achieve highest level of staff
Manage, coach and develop all staff and management employees in order that they reach their potential and achieve the required performance standards
Develop trust and loyalty through fair and consistent management of the team
Identify and resolve all employee issues in a prompt and professional manner, in partnership with the HR Team, in accordance with Belstaff polices and by applying best practices at all times
Ensure image and grooming standards are professional, reflective of the brand and adhered to at all times
Develop and expand own skills and knowledge to improve performance
Ensure all administrative aspects of the job are carried out efficiently and completed accurately within the required timelines
Ensure all store related tasks HR and payroll tasks are managed effectively and in conjunction with HR policy and the HR Team
To hold regular team briefing sessions using all forms of communication available
To ensure communication flow with Team and Head of Retail
To be continually aware of all company communications and pass on relevant information to team
Daily task planning & ensuring completion of tasks by self and other staff
Produce monthly staffing schedules that ensure proper coverage to provide high levels of customer service and maximise sales in the Store
To be aware of and follow all company rules and HSE legislation
To lead and proactively manage the H&S processes for the store as per company procedures/processes
To ensure that all team members are aware of, are trained on and follow all company rules and HSE legislation
To be aware of Company, Store Security, cash handling and key holding procedures and ensure they are adhered to at all times
To ensure team are aware of how to use tagging & other security systems in store
To ensure that all stock is protected at all times
To be alert to the possibility of theft and follow Company procedures to minimise the opportunity for theft
To enforce the standards of storing stock on the shop-floor and back of house
To participate in and co-ordinate all audits and counts
To ensure minimal shrinkage according to targets set
To respond to any reasonable request made by Management
You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you by the company from time to time
Must liaise with Head of Retail on day to day decisions, regarding safety, profitability and legal issues within the store
Banking and financial takings reconciliation
Petty cash control
You may be required to undertake such further duties as your skills, qualifications and experience allow and/or as may be assigned to you by the Company from time to time

Belstaff - All Job Offers

Select Country

Store Manager

Job Description

Job Responsibility

Requirements

Looking for more opportunities?

Store Manager

Store Manager

Store Manager

Store Manager

Store Manager

Store Manager

Store Manager

Store Manager

Store Manager

Our AI answers in your language