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Join Vision Express on Kings Road as a store manager and take ownership of one of our most established and high profile locations. This is a fantastic opportunity for a confident, customer obsessed store manager with a big personality to lead a complex, high performing store serving an affluent and discerning customer base. This Kings Road store spans two floors with four fully equipped testing rooms, supported by three resident optometrists, a pre registration optometrist, and eight highly trained optical assistants. As store manager, you’ll lead a talented clinical and retail team, ensuring exceptional service, seamless collaboration, and a premium customer experience every time. As a store manager at Vision Express, you’ll be hands on, visible, and adaptable - setting the tone on the shop floor, coaching colleagues in the moment, and responding confidently to the high expectations of our customers. This role is ideal for an experienced store manager or a strong leader ready to step into a high-end retail environment. If you thrive in fast paced settings, love developing people, and are passionate about delivering exceptional eye care and service, this store manager role could be your perfect next step.
Job Responsibility:
Lead, inspire, and develop a multi disciplinary team across retail and clinical functions
Create a culture of adaptability and excellence to meet the needs of an affluent customer base
Drive commercial performance while maintaining the highest standards of customer care
Ensure effective rota planning and resource management across two busy floors
Coach and support optometrists, pre regs, and optical assistants to reach their full potential
Be a visible leader on the shop floor, role modelling outstanding service
Uphold and champion the Vision Express brand and values
Requirements:
Proven experience as a store manager or senior retail leader
Creating and delivering store improvement plans
Managing resource to meet demand and maximise sales
Solving complex problems for colleagues and customers
Remaining delivery focused during high pressure or changing situations
Being truly customer obsessed and passionate about service excellence
Demonstrating emotional intelligence when supporting colleagues or customers
Recruiting, developing, and retaining high performing teams in partnership with HR
Leading with positivity, confidence, and influence
What we offer:
Free eyewear annually with immediate eligibility
Monthly bonus potential up to £1,030
Family and friends discount up to 75%, plus free eye tests
33 days annual leave, with the option to buy or sell holiday
Employee Assistance Program offering confidential wellbeing support
Opportunities to support the OneSight EssilorLuxottica Foundation