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Charles Tyrwhitt Logo Charles Tyrwhitt · Sales

Store Manager

United Kingdom, London Employment contract · Job Posted June 28, 2026
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Job Description

We’re on the lookout for a Store Manager to join the team in Brent Cross, to lead and develop the team to drive sales, deliver exceptional customer service, maximise commercial performance, and oversee daily operations.

Job Responsibility

  • Leading, motivating, and coaching the store team to reach and exceed sales targets, KPIs and compliance
  • Recruiting, nurturing and retaining the best talent
  • Promoting the CT culture with the team
  • Identifying sales opportunities and generating corporate activity and new business
  • Building strong relationships with peers and Head Office departments
  • Handling stock control, payroll/budgeting, layout, promotions, staff development and employee relations
  • Making commercial decisions to support the store, particularly for VM
  • Managing the daily running of the store
  • Championing colleague engagement
  • Complying with company policy procedures, compliance, cost and security processes

Requirements

  • Proven experience as a Store Manager with the ability to lead, coach, and inspire a high-performing team to achieve strong results
  • Excellent customer service and relationship-building skills with customers and stakeholders
  • Highly commercial with strong analytical skills
  • Strong planning and organisational abilities, maintaining a clear long-term vision
  • Highly commercial mindset with strong analytical, oral, and written communication skills
  • Stock management and loss prevention experience
  • Knowledge of understanding systems with a good understanding of Microsoft Office
  • Strong relationship building skills and stakeholder/customer management

What we offer

  • Excellent bonus scheme (paid quarterly when store hits target)
  • Uniform allowance refreshed every 6 months
  • Cycle to work scheme
  • Relocation packages
  • Season ticket loans for London stores
  • Fun fund for parties, treats, social activities and team building
  • Tyrwhitt Academy professional development
  • Apprenticeship qualifications available
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