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As a Store Manager at Vision Express, you’re responsible for overseeing the day-to-day operations of the store. This includes managing your colleagues in store, ensuring excellent customer service, maintaining store standards, and meeting sales targets. You’ll also handle administrative tasks such as scheduling, inventory management, and financial reporting. You’ll also manage the recruitment for your store with the support of your peers, including your Regional Manager and our Store Support Centre colleagues. You’re responsible for creating a positive and productive work environment for your team, ensuring that all employees are trained and supported in their roles as we all play a key part in our mission of helping our customers to ‘Step Out in Confidence’ by providing tailored and effective eye care and eyewear solutions, to help customers maximise their visual potential and enhance their lifestyle. Although the hours of this role are advertised, if this sounds like the role for you, we'd love to hear about your ideal working week. Whether this is hours to fit around the school run or you prefer a compressed week - we are open to discussing flexible options with you further.
Job Responsibility:
Overseeing the day-to-day operations of the store
Managing colleagues in store
Ensuring excellent customer service
Maintaining store standards
Meeting sales targets
Handling administrative tasks such as scheduling, inventory management, and financial reporting
Managing recruitment for your store
Creating a positive and productive work environment for your team
Ensuring all employees are trained and supported in their roles
Requirements:
Previous experience of developing a store improvement plan
Managing resource to meet demand and maximise sales
Solving complex problems for colleagues and customers
Remaining delivery focussed throughout challenging times
Being customer obsessed and providing exceptional customer service
Showing emotional intelligence to support yourself, colleagues or customers in difficult moments
Working as part of a winning team and taking lessons from mistakes
Managing a team, selecting and developing colleagues and working with HR
Displaying a positive attitude that has influenced others to commit to a cause
What we offer:
Monthly bonus potential up to £1,030
Free eyewear annually with immediate eligibility
Family and friends discount of up to 75% with free eye tests
33 days annual leave with the opportunity to buy or sell holiday
Employee Assistance Program offering confidential support for your wellbeing
Opportunities to get involved in the OneSight EssilorLuxottica Foundation