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Join Vision Express in Hastings High Street as a Store Manager and take the next step in your career. We’re looking for a customer-focused leader with strong commercial acumen, confident in engaging with people and passionate about delivering outstanding eye care and service. You’ll be leading a skilled and experienced team, including 1 resident optometrist and 4 well-trained retail optical assistants, making this an ideal role for someone ready to make a real impact in optical retail. This store has a strong foundation and offers an exciting opportunity to grow performance through increased clinics and improved conversion of wearables. As Store Manager, you’ll inspire and engage your team to deliver exceptional customer experiences, drive commercial success, and uphold the Vision Express brand. You’ll also be hands-on on the shop floor, supporting your team and ensuring every customer leaves feeling valued and cared for. If you’re passionate about people, love building connections, and are ready to take on a rewarding leadership role, we’d love to hear from you.
Job Responsibility:
Inspire and engage your team to deliver exceptional customer experiences
Drive commercial success
Uphold the Vision Express brand
Be hands-on on the shop floor, supporting your team
Ensure every customer leaves feeling valued and cared for
Lead a skilled and experienced team
Grow performance through increased clinics and improved conversion of wearables
Requirements:
Previous experience of developing a store improvement plan
Managing resource to meet demand and maximise sales
Solving complex problems for colleagues and customers
Remaining delivery-focused throughout challenging times
Being customer-obsessed and providing exceptional service
Showing emotional intelligence to support yourself, colleagues, or customers in difficult moments
Working as part of a winning team and learning from mistakes
Managing a team, selecting and developing colleagues, and working with HR
Displaying a positive attitude that influences others to commit to a cause
What we offer:
Free eyewear up to £550 annually with immediate eligibility
On-target bonuses of up to £8,280, depending on store performance
Stretch target bonuses of up to £16,560, depending on store performance
Family and friends discount of 75%, 50%, and 25% with a free eye test
33 days annual leave with the opportunity to buy or sell holiday
Employee Assistance Program offering confidential support for your wellbeing
Opportunities to get involved in the OneSight EssilorLuxottica Foundation