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As the oldest Cornish pasty maker in the world, we pride ourselves on delivering delicious baked goods and brilliant customer service. We are now seeking a full-time, permanent Store Manager to lead and inspire our team in Ivybridge for 39 hours a week (over 5 days). Our store is open every day of the week, with operating hours from 08.30am to 16.30pm, please note that these hours are subject to change throughout the year. The ideal candidate will be available to work flexible hours across all seven days including weekends.
Job Responsibility:
Team Leadership: Manage hiring, performance, scheduling, and task assignments for the team
Daily Operations: Oversee the daily operations of the shop, ensuring a seamless customer experience
Commercial Targets: Develop and implement plans to achieve commercial targets for sales, standards, people, and costs
Quality Assurance: Conduct regular audits to ensure the shop is functional, presentable, and maintains high standards of hygiene and food safety
Stock Management: Champion stock availability and product quality, oversee ordering, stock counts, merchandising, and stock rotation
Customer Service: Serve as a role model for delivering the best customer service experience on the high street
Team Development: Ensure the store team is safe, motivated, and well-trained
Requirements:
Previous management experience, preferably in food retail
Ability to handle multiple tasks in a fast-paced environment
The ability to monitor, manage and improve KPIs
Flexibility to work a variety of shifts, including weekends and holidays
Must be 18 or over
What we offer:
Colleague discount: You and one family member or friend can enjoy 50% off our products
Free hot drinks while on shift
Discount on Cornish Sea Salt products
Flexibility: We offer flexible working hours to help you balance your work and personal life