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In this role, you will drive sales performance and KPIs while delivering an exceptional customer experience and maintaining operational compliance. As a persuasive communicator and role model, you will set clear direction, develop bench strength, and foster a culture of accountability and high performance. The store manager is our brand ambassador and responsible for the store’s overall commercial success. You will be responsible for managing the assistant manager and a team of supervisors and sales assistants and support them in creating special memories for our customers.
Job Responsibility:
Drive sales performance and KPIs while delivering an exceptional customer experience and maintaining operational compliance
Set clear direction, develop bench strength, and foster a culture of accountability and high performance
Coach, mentor, and develop your team, while serving as a trusted partner and point of contact for managers across the division
Support and motivate the in-store team on a day-to-day basis to achieve the store’s targets by identifying and maximising on opportunities to achieve and surpass KPIs, whilst setting the example in exemplary Pandora customer service
Having a strong retail floor presence, educating and influencing the store, as well as ensuring back-of-house activities enable the store’s successful commercial execution
Nurture and develop your team to unlock their full potential and support their succession
Requirements:
Proven experience in driving sales and profitability in store
A passion for driving a culture of exemplary customer service
An ability to understand the importance of Pandora’s local and global business strategy, and can translate this in to the delivery of store, regional and division KPIs
Experience in using data to identify trends, issues and root causes, and has the ability to take action to deliver when such opportunities are identified
Strong communication skills in order to establish and coach a high performing team
The ability to be adaptable and flexible to changing business needs
A positive, can-do attitude with a contagious enthusiasm for Pandora product and core values
A well-presented appearance with a taste for desirable products and a passion for retail
Nice to have:
Prior experience with a leading brand and/or desirable consumer product retailing is preferred
If you are a senior supervisor, or current assistant manager looking for your next challenge then this could be the opportunity for you
What we offer:
Highly competitive salary
Monthly bonus of 10% if sales targets achieved (with the potential of 20% if stretch targets achieved)
Generous employee discount
Annual jewellery uniform allowance
Access to our online benefits platform with plentiful retail, hospitality and entertainment discounts
Free support for you and your loved ones through ‘Retail Trust’ on all things health and wellbeing, financial advice, legal aid and lots more