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Store Manager

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Vail Resorts

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Location:
Canada , Whistler

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Category:
Sales

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Contract Type:
Employment contract

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Salary:

60320.00 - 70720.00 USD / Year
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Job Description:

Service is the foundation of everything we stand for at Vail Resorts and our Retail Management are no exception to this experience of a lifetime. Responsible for providing high end customer service and store support, our Retail Management staff are knowledgeable representatives of our brand and culture inside our retail stores ready to assist with any of our customer's questions and provide premium product.

Job Responsibility:

  • Oversee store operations and performance maintaining up to date knowledge of products and trends to forecast future performance and store needs
  • Monitor inventory and cash handling to ensure compliance and minimize shrink
  • Maintain administrative responsibilities including staffing, budget, paperwork, and reporting
  • Review and document employee performance and behavior to provide meaningful feedback and direction, providing recognition or correction action if necessary
  • Partner with leadership to gather feedback and input on store performance, training, and continuous improvement opportunities
  • Ensure excellent customer service through timely response to customer questions, suggestions, complaints, and recognition by management
  • Other duties as assigned, including specialty areas like merchandising and rentals

Requirements:

  • High School Diploma or GED Equivalent
  • Bachelor’s Degree in a business-related field preferred
  • 3+ years of retail supervisor experience
  • ski industry preferred
  • Strong computer literacy including Microsoft applications preferred
  • Ability to work a flexible schedule including nights, holidays, and weekends
  • Must be able to communicate fluently in English

Nice to have:

  • Bachelor’s Degree in a business-related field
  • ski industry experience
  • Strong computer literacy including Microsoft applications
What we offer:
  • Free Epic pass(es)
  • free ski and snowboard lessons
  • 40% retail discounts
  • Epic Service training and development
  • wellness benefits
  • Free passes for employees
  • employee discounted lift tickets for friends and family
  • free ski lessons
  • employee discounts on lodging, food, gear, and mountain shuttles
  • RSP Options (after 12 months or 2000 cumulative hours of service)
  • Employee Assistance Program
  • Excellent training and professional development
  • Referral Program
  • Health Insurance
  • Medical Insurance
  • Dental Insurance
  • Vision Insurance plans (for eligible seasonal employees after working 500 hours)
  • Free ski passes for dependents
  • Critical Illness and Accident plans
  • annual bonus

Additional Information:

Job Posted:
May 05, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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