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Store Managers lead the effort to exceed expectations, provide exceptional service and display passion for our brand. They are responsible for conducting strategic business analysis, leading a team focused on delivering top line sales results and managing controllable expenses. Store Managers own the recruitment, talent development, and performance management of their store team.
Job Responsibility:
Drives the effort and participation in greeting and offering assistance to every customer and provides real-time coaching to all store team members
Empowers the store team to make decisions that align with brand standards, prioritize delivering an exceptional customer experience and always place our customer first
Cultivates an environment centered around an in-depth knowledge of product and promotions to help explain value and build brand loyalty
Assesses trends and opportunities within the store and market
implements strategies that support the brand standards, customer service expectations, and connect the store’s goals to the larger business objectives
Oversees merchandising execution
analyzes top selling and slow selling items and makes store-based merchandising decisions that align with brand standards and drive sales results
Enforces all company tools, policies and procedures
provides loss prevention training and coaches the store team to maintain awareness and report concerns
Directs payroll and scheduling strategies in alignment with budgets
oversees store financials including expenses and inventory
Conducts strategic business analysis and planning
communicates opportunities to senior leadership
Sets the staffing strategy and recruits top talent to ensure a best-in-class team
evaluates current talent and manages succession planning
Motivates and inspires the store team to achieve sales goals and uphold brand standards
models expectations, recognizes outstanding performance and maintains a focus on team development
Demonstrates a sense of pride, commitment, and passion for the brand and our customers
treats customers and the store team professionally, courteously, and respectfully
Celebrates and embraces individuality, inclusion and partnership, builds relationships and seeks out feedback for continuous self-development
Champions innovation and change, drives company initiatives, and fosters a continuous improvement environment
Requirements:
Minimum of 5 years of retail store management experience required
Bachelor’s or Associate degree preferred
high school diploma/equivalent required
Flexible schedule required including nights, weekends and overnight shifts
some travel may be requested
Excellent communication and time management skills
Ability to walk, stand, bend, reach and squat for prolonged periods, and carry up to 20 pounds
What we offer:
best in class medical insurance
vision insurance
dental insurance
life insurance
disability insurance
above-market 401(k) contribution
Company-paid holidays
paid time off
seasonal hours
flexible work schedules
wellbeing tools and programs
Access to services for childcare, elder care, adoption preparation, pet care