Store Manager Job at IKEA (Petaling Jaya)

Job Description

Lead and grow IKEA Klang Valley as a strong and relevant market for the many people by driving commercial growth, operational excellence, people development and an inspiring customer experience across all customer meeting points. The Store Manager plays a key role in strengthening the totality of the market through close collaboration across functions, leading with IKEA values, and creating sustainable long-term business growth.

Job Responsibility

Lead and grow IKEA Klang Valley as a strong and relevant market for the many people by driving commercial growth, operational excellence, people development and an inspiring customer experience across all customer meeting points
The Store Manager plays a key role in strengthening the totality of the market through close collaboration across functions, leading with IKEA values, and creating sustainable long-term business growth
Broadening our customer base by positioning the IKEA retailer as the leader in life at home in my local market
Taking the IKEA national business plan and ensuring our store plan is aligned to this while meeting our local consumer needs
Ensuring we actively work towards fulfilling the four tasks of the IKEA store
Regularly walking the store at different times of day and actively engaging with our customers and co-workers
Actively promoting our social and environmental commitment in the local market
Working with my management team to ensure our stores are always safe, secure and healthy environments for visitors and co-workers
Being the IKEA spokesperson in my local market
Leading, managing and inspiring my team to grow our business with sustained long-term profitability
Working with my management team to ensure we identify and capitalise on business opportunities
Securing the co-ordination of the store business plan process
Understanding our local market demographics, the economy, our competitors, consumers' living situations and shopping behaviours
Working with my team and the country retail manager to evaluate our performance
Working with my team and my country retail manager to secure the effective implementation of tools, working methods and proven solutions
Securing that we invest in projects that give a good return on investment
Ensuring we comply with our local and national legislative obligations
Being the leader of the IKEA HR direction in IKV stores
Ensuring that we focus on effective recruitment, competence development and job knowledge
Providing an inspiring and motivating direction for my team and engage them fully in the tasks
Being committed to the development of my team and together we create their individual personal development plans
Delegating responsibility to my team members to help them grow and develop
Creating an environment of trust by encouraging open, constructive, honest, two-way feedback with my team and other colleagues
Actively leading and ensuring that I have in place a living succession plan
Setting clear goals and expectations, and making time to follow these up with my team
Rewarding good performance and taking action to improve poor performance
Encouraging my managers to work as a team and network between stores
Actively working to encourage clear communication and co-operation between my managers and their matrix partners
Being responsible for my own development
Ensuring our store business plan supports the country business plan and focuses on our global commercial priorities
Setting key performance indicators (KPIs) for my team based on the achievement of our country goals
Constantly monitoring our performance against IKEA objectives and agreed goals
Evaluating the return on investment of any store initiatives
Ensuring all store initiatives grow our business and support the sustaining of long-term profitability
Controlling costs by working in a lean, simple and cost-conscious way
Securing that purchasing is made according to the principles defined in the Purchase Policy

Requirements

Experience of working in a commercial role in the IKEA organisation, including previous IKEA store experience in a management role
Well-developed analytical and numerical skills
An ambassador for the IKEA Brand who works in a way that reflects the IKEA values
Proven ability to use commercial competence to capitalise on short- and long-term business opportunities
Proven record of consistently meeting agreed budgets and goals, and working on plans over several years
Proven ability to prioritise and organise personal work tasks and the work of others in order to make the most efficient use of time available
A thorough understanding of profit and loss and the key performance measurements used in IKEA stores to plan, follow up and steer the business
Proven ability to set expectations and provide clear direction
Ability to quickly understand local market conditions and capitalise on opportunities
Ability to engage a receiver by creating a passion for our plans
Ability to inspire others to see possibilities
Demonstrates clear communication and coaching skills
Experience of adapting to different styles of working to get the best out of all team members (situational leadership)
Proven ability to confront and manage poor performance
Ability to communicate confidently and clearly in English
Ability to stimulate and create healthy competition
Computer proficient

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