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Be part of an iconic story. PVH is the growth platform for Calvin Klein and Tommy Hilfiger. Through driving brand strength and relevance, we are connecting our global, iconic brands closer to where the consumer is going than ever before, today and with future generations. Guided by our values and enabled by our scale and global reach, we are driving fashion forward for good, as one team with one vision and one plan. That’s the Power of Us, that’s the Power of PVH+. The Team inside the stores collectively strives to create a seamless and enjoyable experience for customers. The team works together to uphold the store's reputation, achieve sales targets, and create a positive environment that reflects the values of PVH. Each member contributes uniquely to the team's success, ensuring that the store remains a destination of choice for customers seeking quality products and outstanding service.
Job Responsibility
Exemplify and enforce exceptional Customer Experience (CX) standards in the store
Identify and address CX issues through feedback, training, and coaching for sales staff
Foster collaborative relationships with neighboring businesses for go-to-market initiatives and conduct competitor analysis
Stay informed about current trends and understand customer profiles through media and local community engagement
Develop and oversee professional growth of store personnel, defining training needs with Deputies
Manage performance evaluations, propose development plans, and lead recruitment processes
Qualify the Area Manager on Full-Time Equivalent (FTE) and role requirements
Oversee workforce planning handled by Deputies
Coordinate store priorities through regular mechanisms, considering retail calendar and project timelines
Analyze business performance using data from Business Analyst, identify actions to improve Sales and Key Performance Indicators (KPIs)
Requirements
At least 5 years’ experience in similar role within structured environment
Highly developed business acumen
Good communication and collaboration skills and abilities
Highly detail oriented and organized in work
Ability to work under pressure and meet deadlines
Fluent in English both written and spoken
What we offer
Balance – Work Smart, our flexible working model
Health & Wellbeing – wellbeing programs, premium subscription to headspace, volunteering programs
Develop – PVH University curates and delivers training programs