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Genuine Parts Company · Customer Service

Store Hub Customer Service

· Job Posted May 27, 2026

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Job Description

NAPA Chicago Distribution Center is excited to offer this unique NAPA vendor managed inventory opportunity in partnership with the Chicago Transit Authority (CTA). The APAR Admin plays an important role on our team by ensuring our CTA IBS has the right parts when our customers need them! We are looking for a team player with strong communication and organizational skills, and customer oriented to help us make the CTA operation #1 in vendor managed inventory for the transit market.

Job Responsibility

Processing JDE vendor check & credit card invoices
Reconciling invoices in the JDE P-card system to their charges against the credit card
Research vendor payment issues
Following up with vendors on invoice errors
Working with vendors to resolve unvouchered PO quantities in the 2030 report
Reviewing credit card statements
Reviewing monthly vendors statements and resolving any outstanding invoices/credits

Requirements

Ability to work on a team
Organizational & time management skills
Attention to detail
Excellent written, verbal, and interpersonal communication skills
Positive attitude & dedication to customer service

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Store Hub Customer Service

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Manage the store during the Store Manager’s absence and/or when working opposing shifts
Lead the store team members in servicing customers
Lead the store team members in providing excellent customer service to retail and professional customers
Supervise the customer service levels on the retail showroom to include team member execution on customer service programs
Work with the store manager to ensure the retail sales counter is adequately staffed, especially during peak retail business hours
Assist the store manager in setting team member goals, providing feedback on goal achievement, coaching/mentoring team members, and making sure team members are staying current on their individual training
Assist in the hiring process by completing recruiting tasks, scheduling and participating in interviews, evaluating candidates, and collaborating with management to ensure the selection of qualified team members
Make sure telephone is answered according to company policy
Ensure all buy online/ship to store, hub and store to store transfers, and DC add orders are processed in a timely manner and customers are contacted upon shipment arrivals as needed

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Competitive Wages & Paid Time Off
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