Store General Manager

• Lead a high-performing team to deliver top-line sales growth
• Focus on the welfare, health, and proper care of all animals
• Lead a team of Pet Care Center managers, leaders and partners
• Be accountable for all aspects of managing a single Pet Care Center
• Drive business through a focus on people (talent acquisition, training, and development), performance (guest service, sales, and expense control), and process (standard operating procedures and policies)
• Execute all Pet Care Center activity to create the best possible partner, guest, and pet experience
• Build a team that embodies the Petco brand by delivering exceptional service and driving guest loyalty
• Attract, hire, and retain a diverse team of top talent
• Train, coach, and develop leaders and hourly Pet Care Center partners
• Create a professional environment that inspires and encourages the growth and engagement of partners
• Lead and implement a positive culture of teamwork, inclusion and collaboration
• Ensure quick and courteous service to all Petco guests
• Responsible for all partner performance management in the Pet Care Center
• Meet or exceed goals related to totals Pet Care Center sales, profitability, and operational excellence
• Schedule and adjust labor hours & payroll to maximize productivity
• Review and interpret financial and operational reporting regularly
• Identify underperforming metrics and develop strategies to improve and grow the business
• Market the Pet Care Center and its products, oversee planning of on site and community events
• Ensure the proper health, appearance, welfare, and proper handling of all animals
• Ensure merchandise is properly priced, displayed and stocked
• Complete and submit accounting, inventory management and payroll paperwork in a timely manner
• Maintain the Pet Care Center's appearance adheres to Petco operational standards and safety procedures
• Protect Petco pets & merchandise and minimize loss
• Ensure Pet Care Center is opened/closed in accordance with policies and procedures
• Responsible to maintain the Pet Care Center’s professional image, appearance, and cleanliness
• Model leadership and selling behaviors
• Provide proactive leadership
• Serve as an effective advocate for change and growth
• Promote safety
• Foster a collaborative culture
• Prioritize talent development
• Engage and be present

• High school diploma or equivalent (GED)
• Proficiency in basic business & finance acumen, analysis and problem-solving skills
• High focus on people development & guest service
• Excellence in communication and computer skills
• Three or more years of management experience or the equivalent
• Working knowledge of general business practices
• Strong organizational skills
• Aptitude for demonstrating strong customer service
• Ability to instruct others
• Professional appearance and demeanor
• Keen and genuine interest in all kinds of animals
• Must be licensed to operate a motor vehicle
• Completion of specific PETCO Management Achievement Program Modules may be required for internal candidates

Previous retail management experience

• Health and financial benefits
• 401K
• Incentives
• PTO