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Store Facility Coordinator I

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Location:
Italy , Assago

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Category:
Real Estate

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Contract Type:
Not provided

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Salary:

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Job Description:

The Store Facility Coordinator I is part of the (country) Real Estate Team and reports directly to the RE Team Lead Store Facility.

Job Responsibility:

  • Answering, registering and processing Real Estate related tickets (questions, problems and/or complaints from internal and external stakeholders) in accordance with our internal service agreements, guidelines and procedures
  • Customer and supplier contact
  • Manage questions, problems and/or complaints from different internal and external stakeholders and ensure correct follow-up(s) until the notification has been fully processed
  • Answer questions and assist store employees in resolving problems and/or complaints (by telephone and e-mail)
  • Coordinate forwarded notifications to external suppliers, landlords and other internal departments. Requests services needed for store maintenance. When necessary, check contract agreements and debate with the service providers on the execution and timing. Coordinates these services to completion
  • Expertise
  • Coordinate activities within the department
  • Keep track of relevant internal/external developments, ensure the actively sharing of information between employees of the department
  • Develop scripts(FAQ) based on internal research in order to answer new questions and/or complaints for which no standard reply has yet been designed
  • Signal structural bottlenecks and improvement opportunities with respect to processes, procedures and systems/tools
  • Participate and contribute to projects and pilots on a periodic basis for the purpose of improving processes
  • Administrative
  • Draft daily work planning
  • Provide reports regarding your own working field/expertise
  • Request and handle offers and invoices
  • Register maintenance/inspection reports

Requirements:

  • Approximately 2 years service desk working experience
  • Local language, both verbal and written
  • English as an addition is a plus
  • Experience with different software systems / able to get quickly acquainted with new applications / system
  • Demonstrates a high level of pragmatism
  • Is very organised
  • Works efficiently and effectively, also when under time pressure
  • Works effectively with others to achieve common targets
  • Strong communicator

Additional Information:

Job Posted:
December 14, 2025

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