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The Store Facility Coordinator I is part of the (country) Real Estate Team and reports directly to the RE Team Lead Store Facility.
Job Responsibility:
Answering, registering and processing Real Estate related tickets (questions, problems and/or complaints from internal and external stakeholders) in accordance with our internal service agreements, guidelines and procedures
Customer and supplier contact
Manage questions, problems and/or complaints from different internal and external stakeholders and ensure correct follow-up(s) until the notification has been fully processed
Answer questions and assist store employees in resolving problems and/or complaints (by telephone and e-mail)
Coordinate forwarded notifications to external suppliers, landlords and other internal departments. Requests services needed for store maintenance. When necessary, check contract agreements and debate with the service providers on the execution and timing. Coordinates these services to completion
Expertise
Coordinate activities within the department
Keep track of relevant internal/external developments, ensure the actively sharing of information between employees of the department
Develop scripts(FAQ) based on internal research in order to answer new questions and/or complaints for which no standard reply has yet been designed
Signal structural bottlenecks and improvement opportunities with respect to processes, procedures and systems/tools
Participate and contribute to projects and pilots on a periodic basis for the purpose of improving processes
Administrative
Draft daily work planning
Provide reports regarding your own working field/expertise
Request and handle offers and invoices
Register maintenance/inspection reports
Requirements:
Approximately 2 years service desk working experience
Local language, both verbal and written
English as an addition is a plus
Experience with different software systems / able to get quickly acquainted with new applications / system
Demonstrates a high level of pragmatism
Is very organised
Works efficiently and effectively, also when under time pressure
Works effectively with others to achieve common targets
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