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Dispatches and plans local deliveries to wholesale customers in a timely and efficient manner. Coordinates deliveries to all wholesale customers while providing leadership and direction to a team of delivery drivers. Serves as the link between assigned accounts, the store, and the drivers to ensure maximum service and high performance standards.
Job Responsibility:
Assigns drivers to make deliveries by taking into account product to be delivered, customer locations, and time of day
Tracks of the progress that drivers make along their routes
Balances and adjusts workloads, break times, and customer needs when assigning drivers
Checks drivers’ in and out time and transfer these records into a company’s files for analysis and improvements in efficiency
Receives and resolves any requests or complaints made by the customers
Acts as driver when/if needed during peak delivery times
Requirements:
High School Diploma or equivalent work experience required
1-2 years prior experience in the retail automotive service industry, preferably in an automotive part department, dealership, and jobber or retail establishment
Enjoy working with people in a fast-paced setting
be competitive yet have the ability to work calmly under pressure
Possess a proactive attitude with superior communication and leadership skills
Be analytical, possess problem solving, organizational and customer service skills
Possess a high sense of urgency and be customer oriented
Ability to handle multiple tasks and time sensitive issues
Be functionally literate and capable of understanding and recognizing part numbers and line codes to ensure proper selection and delivery of parts, including accurately and rapidly identifying sequence of numbers and letters
Able to work on feet (stand and walk) for assigned work shift
Capable of lifting and moving parts and boxes weighing up to 60 pounds