Store Customer Experience Manager, IKEA

IKEA

Location:
Italy, Roma

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

To ensure the creation of an unforgettable and rewarding experience and customer journey across all touchpoints, so that customers will want to come again and again. To secure that the customer is at the center of all key decision-making processes and that an excellent customer satisfaction is delivered and value for the customers is created.

Job Responsibility:

Ensure the creation of an unforgettable and rewarding experience and customer journey across all touchpoints
Secure that the customer is at the center of all key decision-making processes
Accountable for the sales and profitability of the Food function, the quality of food, food safety, legal compliance
Ensure the customer focus and relevant business plans relate and come together in a local action plan
Secure and monitor the department is working according to internal, global and national rules and policies
Drive a customer-focused culture throughout the complete market
Responsible for maximising sales through commercial/operational excellence
Establish service agreements with internal stakeholders and external partners
Influence the unit management team with customer insights
Ensure the building of business competence by supporting managers and team leaders
Plan and determine which departmental resources and investments are required
Maintain a high level of home furnishing feeling throughout the store

Requirements:

Background in Food or Customer Relations area
Previous experience in a managerial role is considered a strong plus
Strong leadership skills in a people centric organization
Cost & Budget management, implement action plans and follow up cost and KPIs to steer the business
Talent Management, i.e. recruitment and development
Relevant customer relation process, tools and working methods, legal requirements and third-party contracts
Understand IKEA Commercial business and IKEA compliance Standards&Safety Standards
Ability to align customer needs and expectations with business needs and to find solutions for customer
Good social skills with a high level of accessibility, ability to make things happen with flexibility, speed and simplicity
Ability to led the business through people and good Communication, negotiation and influencing skills
Ability to identify new business opportunities

Additional Information:

Job Posted:
September 11, 2025

Employment Type:

Fulltime

Work Type:

On-site work

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Store Customer Experience Manager