Store Co-worker I Job at IKEA (Toronto)

Job Description

We are the ones meeting our customers – in our stores, online, in our catalogue and beyond. We have knowledge of the IKEA product range, local markets and customer needs and we constantly find new ways of making real connections with our customers to maximize sales and profitability. Together with thousands of colleagues around the world we’re a diverse team working for the continued global success of the IKEA Concept – a concept that helps millions of customers create a better everyday life!

Job Responsibility

Show interest and actively learn about IKEA products and services, sharing knowledge with customers and colleagues acting as an ambassador of the IKEA brand and actively meet our customers, contribute throughout the whole shopping journey to a great customer experience
By having general and wide knowledge of the IKEA range and service offer, cross working areas offer customers a holistic and positive shopping experience. Apply the IKEA mechanical sales system as well as maintain range presentation media in work area and ensure that the presented range is up to date. Understand life at home and home furnishing to sell complete and sustainable solutions
By general cross work area understanding of the customer journey, support the customer in your customer meeting point and beyond considering the IKEA omnichannel environment
Contribute to the highest goods availability and the scheduled deliveries for customers and stores by the correct and on-time execution of the assigned fulfilment tasks. Effectively perform the delivery operation in the assigned area, using the available systems and tools that support an efficient goods flow process and data integrity. Contribute to stock accuracy to achieve scheduled deliveries and product availability for the customers and the store
Operate according to working methods and routines with the aim of maximizing the customer meeting point efficiency. Ensure the IKEA store is always a safe and secure environment for visitors and colleagues, actively preventing incidents and working according to the company code of conduct and complaint with internal regulation and external legislation, specifically related to IKEA health and safety

Requirements

Open to change
Enthusiastic and able to work with others in a team
A passion for home furnishing and retailing
Confident in approaching and communicating with people in a proactive manner
Curious about peoples’ everyday life at home and home furnishing
Ability to prioritize and organize your own work to make efficient use of the time available
Good knowledge of the IKEA product range including service products
Basic home furnishing and life at home knowledge
Basic range presentation know-how
Good knowledge in all relevant systems and tools within the area of Sales, Fulfilment, Food and/or Customer Relations
Good digital awareness
Passionate about creating excellent customer meeting in a fast-paced and constantly changing retail environment

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Store Co-worker I

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