Store Assistant Job at Circle K (Avon)

Job Description

Store Assistant position at GetGo, part of the Circle K family of stores. The role involves providing excellent customer service, maintaining store facility condition, merchandising, sales and financial controls, staffing oversight, security, and administrative duties.

Job Responsibility

Customer Satisfaction: Provides and coaches store staff to provide excellent customer service
Greets customers as they enter the area and thanks customers as they leave
gives assistance and offers suggestions or recommendations to the customer
Provides prompt, courteous customer service and professionally resolves customer issues
Rings up all sales on cash register properly and accurately, handling money, checks, and other types of payment
Performs multi-function operation of fuel console, lottery machines, money order machine, telecom transactions, etc
Resolves or assists to resolve routine customer concerns within established guidelines
Reports to work on time and follows the dress and appearance code
Facility Condition: Maintains an awareness of the overall store facility’s condition
notifies the Store Manager of any equipment failure or maintenance/supply needs
performs or directs store staff to perform a variety of general housekeeping duties
Merchandising: Monitors and ensures that product areas are stocked, rotated and displayed to ensure freshness, appeal and easy customer access
Prepares or assists in preparing product inventory orders
Makes price changes in accordance with Company and/or brand guidelines
places advertising and pricing signage
Sales Controls: Ensures all shift sales are completed in accordance with Company policies by entering and coaching store employees to enter all transactions at the time of purchase at the correct price
placing all payments collected in the register and making correct change
Financial Controls: Keeps accurate cash, sales, payroll and inventory control records and accounts for variances
Prepares and transmits the daily bookkeeping, invoicing, and gasoline data
Completes daily banking
Troubleshoots daily close out and shift sales analysis
Finalizes, transmits, and processes weekly time and attendance records and payroll
Notifies the Store Manager of any sales, cash, inventory or operating discrepancy
Follows Company and/or brand guidelines for product breakage or spoilage
Staffing Controls: Oversees the activities of store employees as directed by the Store Manager
Performs shift supervision and assumes Store Manager responsibilities when needed
Schedule employees within Company guidelines and to the needs of the business to maximize customer service and maintain store image
Performs and trains all duties of the Customer Service Representative and Lead CSR positions
Assists with counseling of employees
provides feedback to help employees improve performance and gives input on performance reviews
Implement non-discriminatory related management skills while hiring, training, counseling, mentoring, motivating and separating employees
Security Controls: Assists the Store Manager in maintaining a safe environment for employees and customers and protecting Company assets
Reports all incidents to the Store Manager
Reports any situation in which unsafe, unlawful or unethical conduct is or might be occurring
Administrative Controls: Prepares or assists in the preparation of periodic sales, product and operating reports as directed by the Store Manager
Attends job-related meetings
Controls merchandise, cash shortages, and other selling expenses
Assists in maintaining proper inventory levels and shift audits
Performs duties associated with shift change such as counting the cash drawer and completing end of shift/shift change reports
Provides regular and predicable onsite attendance
Performs all duties with minimal supervision
Complete daily store reports and other duties as assigned by the Store Manager

Requirements

High school diploma or equivalent
6 months to 1 year of retail and management work experience preferred
Knowledge of basic business and customer service principles including planning and organizing, resource management and leadership skills
Ability to communicate information and ideas in a clear and understandable manner
Ability to deal with customers, unanticipated problems or events using standard procedures
Ability to work as scheduled including arriving to work on time
Ability to accurately operate a variety of equipment that may include cash registers or scanners
hot or cold or beverage dispensers, and other machines or tools
Ability to perform essential duties above
Ability to work in the physical and work conditions described below
Required to have a valid driver’s license and dependable transportation
Ability to work opposite shifts of the Store Manager
Ability to have open availability

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