Storage Reorganization & eDiscovery Engineer

• Execute approved reorganization tasks (e.g., restructuring file shares, updating permissions) following defined runbooks
• Process eDiscovery requests by locating, extracting, and delivering data in compliance with legal and security requirements
• Maintain audit-ready documentation for all activities, including evidence of execution and approvals
• Communicate effectively with stakeholders in German and English for request clarification and status updates
• Coordinate with IN technical teams (Storage and Application) for execution of complex changes
• Identify process improvement opportunities and escalate to CSI team
• Ensure adherence to ITIL processes for Incident, Request, and Change Management
• Validate changes post-implementation and escalate issues as needed

• Bachelor’s degree in IT or equivalent experience
• Mandatory: ITIL v4 Foundation
• Hands-on experience with file share management and rights administration
• Experience handling legal/eDiscovery requests in enterprise environments
• Strong understanding of Windows File Services structure and delegated rights
• Familiarity with Active Directory and NAS concepts
• Basic knowledge of CIFS/SMB protocols
• ITIL awareness (Incident, Request, Change)
• Understanding of compliance and audit requirements
• Excellent communication skills in German and English
• High attention to detail and ability to work under SLA-driven timelines
• Ability to follow structured processes and escalate effectively
• Familiarity with ITSM tools (e.g., ServiceNow)
• Proven ability to maintain audit-ready documentation and follow structured workflows

Preferred: Knowledge of compliance and audit processes