Storage Backup Zerto Specialist Job at Hewlett Packard Enterprise (Bangalore)

Job Description

HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Job Responsibility

Resolve customer’s issues via the telephone, email or remote sessions
Reproduce issues in-house and responding back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans
Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues
Provide consulting support in his/her area of expertise
Maintain quality on case documentation, SLA timeframes and operational metrics
Performs within the Productivity Measure of the team (scorecard)
Incident Management: Resolve single and cross technology incidents independently
Lead the team members to resolve complex or cross technology incidents
Escalation Management: Identify, manage, and lead technical escalations
Participate in formal Escalation when required to support escalation especially during crisis
Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
Perform Trend and Root cause analysis
Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records
Perform risk and impact analysis for changes, May lead or participate in a Change Advisory Board
Patch and Security Management: Apply patch and security changes per policy
Proactively monitor the environment for patch compliance
Analyze patches for compatibility with each customer or internal infrastructure environment
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate

Requirements

Bachelor’s degree in Engineering (or Equivalent)
Minimum 6-7 years of experience in Storage & Backup administration support
Strong knowledge & relevant certification on the latest track like Zerto/Vault, Commvault
Knowledge on server/operating system technology and good understanding of other domains such as storage/SAN/networking/database
Flexible to work in 24X7 support environment
ITIL certification is an added advantage

Nice to have

Certification on any of the Zerto/Vault, CommVault, Veeam, Cohesity
Operating Systems Knowledge – administration and support on VMware, Windows HyperV, Linux/Microsoft/VMware VCP or equivalent experience/certification
Tools Knowledge on ServiceNow

What we offer

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

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Storage Backup Zerto Specialist

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