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Storage Backup Specialist

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

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Job Description:

This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2 days per week from an HPE office. HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities. Join us and redefine what’s next for you.

Job Responsibility:

  • Provides Operate, Admin and Consulting support on Storage infrastructure and the Operating system
  • Provides technical input, solutions, and recommendations to deal pursuit
  • Engaged in and provides support for transition/ transformation efforts
  • Provides IT infrastructure and/ or application infrastructure lifecycle technical support
  • Manages the technical/ service relationship between the company and the customer, and between the company and subcontractors/ vendors
  • Works with the key customers and/ or internal businesses/ end user representatives to retain customers and build the business
  • Resolve customer’s issues via the telephone, email or remote sessions
  • Reproduce issues in-house and responding back in a timely manner
  • Regular follow ups with customers with recommendations, updates and action plans
  • Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
  • Leverage internal technical expertise to provide the most effective solutions to customer issues
  • Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues
  • Provide consulting support in his/her area of expertise
  • Maintain quality on case documentation, SLA timeframes and operational metrics
  • Performs within the Productivity Measure of the team (scorecard)
  • Incident Management: Resolve single and cross technology incidents independently
  • Escalation Management: Identify, manage, and lead technical escalations
  • Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
  • Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records
  • Patch and Security Management: Apply patch and security changes per policy
  • Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate

Requirements:

  • Bachelor’s degree in Engineering (or Equivalent)
  • Minimum 6-7 years of experience in Storage & Backup administration support
  • Strong knowledge & relevant certification on the latest track like Zerto/Vault, Commvault
  • Knowledge on server/operating system technology and good understanding of other domains such as storage/SAN/networking/database
  • Flexible to work in 24X7 support environment
  • ITIL certification is an added advantage
  • Good written and verbal communication skills (Mandatory)
  • Zeal for going the extra mile to solve customer issues
  • Complex troubleshooting experience and Logical Problem-solving approach
  • Ability to work in a Solution environment, collaborating across Technology Teams

Nice to have:

  • Certification on any of the Zerto/Vault, CommVault, Veeam, Cohesity
  • Operating Systems Knowledge – administration and support on VMware, Windows HyperV, Linux/Microsoft/VMware VCP or equivalent experience/certification will be an added advantage
  • Tools Knowledge on ServiceNow
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
April 12, 2026

Employment Type:
Fulltime
Work Type:
Hybrid work
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