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Storage Backup and Zerto Expert

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Hewlett Packard Enterprise

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Location:
India , Bangalore

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Category:
IT - Administration

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

This role provides Operate, Admin and Consulting support on Storage infrastructure and the Operating system in accordance with contractually established terms and conditions and established technical standards. The candidate will provide technical input, solutions, and recommendations to deal pursuit, be engaged in and provide support for transition/ transformation efforts, and provide IT infrastructure and/ or application infrastructure lifecycle technical support, including planning, project management, installation, on- going management/ monitoring/ troubleshooting, and de- installation, following operational policies and processes that are compliant with industry standards (e.g. Information Technology Infrastructure Library (ITIL)).

Job Responsibility:

  • Resolve customer’s issues via the telephone, email or remote sessions
  • Reproduce issues in-house and responding back in a timely manner
  • Regular follow ups with customers with recommendations, updates and action plans
  • Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
  • Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
  • Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues
  • Provide consulting support in his/her area of expertise
  • Maintain quality on case documentation, SLA timeframes and operational metrics
  • Performs within the Productivity Measure of the team (scorecard)
  • Incident Management: Resolve single and cross technology incidents independently
  • Lead the team members to resolve complex or cross technology incidents
  • Escalation Management: Identify, manage, and lead technical escalations
  • Participate in formal Escalation when required to support escalation especially during crisis
  • Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
  • Perform Trend and Root cause analysis
  • Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records
  • Perform risk and impact analysis for changes, May lead or participate in a Change Advisory Board
  • Patch and Security Management: Apply patch and security changes per policy
  • Proactively monitor the environment for patch compliance
  • Analyze patches for compatibility with each customer or internal infrastructure environment
  • Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate

Requirements:

  • Bachelor’s degree in Engineering (or Equivalent)
  • Minimum 6-7 years of experience in Storage & Backup administration support
  • Strong knowledge & relevant certification on the latest track like Zerto/Vault, Commvault
  • Knowledge on server/operating system technology and good understanding of other domains such as storage/SAN/networking/database
  • Flexible to work in 24X7 support environment
  • ITIL certification is an added advantage

Nice to have:

  • Certification on any of the Zerto/Vault, CommVault, Veeam, Cohesity
  • Operating Systems Knowledge – administration and support on VMware, Windows HyperV, Linux/Microsoft/VMware VCP or equivalent experience/certification
  • Tools Knowledge on ServiceNow
  • Must achieve excellent customer satisfaction
  • Take ownership and work with high productivity and efficiency
  • Support other team members and seek their advice to make decisions on complex issues
  • Deliver trainings when required
What we offer:
  • Health & Wellbeing
  • Personal & Professional Development
  • Unconditional Inclusion

Additional Information:

Job Posted:
June 22, 2025

Employment Type:
Fulltime
Work Type:
Hybrid work
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