Storage and compute Engineer L2 Job at Hewlett Packard Enterprise (Bangalore)

Storage and compute Engineer L2

Hewlett Packard Enterprise

Location:
India , Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

This role has been designed as ‘’Onsite’ with an expectation that you will primarily work from an HPE partner/customer office. HPE Operations is our innovative IT services organization. It provides the expertise to advise, integrate, and accelerate our customers’ outcomes from their digital transformation. Our teams collaborate to transform insight into innovation. In today’s fast paced, hybrid IT world, being at business speed means overcoming IT complexity to match the speed of actions to the speed of opportunities. Deploy the right technology to respond quickly to market possibilities.

Job Responsibility:

Successfully resolve technical issues (hardware and software) from incoming internal or external businesses and end user's contacts and proactive notification systems
Respond to service, product, technical, and customer- relations questions on subjects such as features, specifications, and repairs on current and discontinued products, parts, and options, based on customer entitlement (warranty through mission-critical)
Proactively assist internal or external businesses and end users to avoid or reduce problem occurrence
Ability to act as a team or project leader providing direction to team activities and facilitates information validation and team decision- making process
Review and may resolve complex business issues
Add case resolution to KMS
Understand and utilize Information Technology Information Libraries (ITIL)
Represent the company in a face to face customer location visit, industry conference/trade show, vendor meeting, etc
Partners frequently with the Sales Pursuit team

Requirements:

Vocational: apprenticeship/certification completion
3-5 years experience in relevant technologies and customer environments
Relevant industry qualification where applicable
Excellent verbal and written communication skills in language to be supported
Experience in troubleshooting in a technical environment
Excellent analytical and problem solving skills
Software and hardware knowledge of computing, storage and peripheral devices
Advanced proficiency with case management databases and tools
Superior customer service skills
Phone and remote support
Ability to solve and document solutions for usage of other technicians and customers
Ability to mentor new agents
Ability to lead resolution activities with escalated customers
Ability to contribute to technical action plans
Focus on one or more product lines (for example, proactive, reactive, storage, enterprise systems, etc.)

Nice to have:

Accountability
Action Planning
Active Learning
Active Listening
Bias
Business Growth
Business Planning
Coaching
Commercial Acumen
Creativity
Critical Thinking
Cross-Functional Teamwork
Customer Experience Strategy
Customer Solutions
Data Analysis Management
Design Thinking
Empathy
Follow-Through
Growth Mindset
Long Term Planning
Managing Ambiguity

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
February 18, 2026

Work Type:

On-site work

Hewlett Packard Enterprise - All Job Offers

Job Link Share:

Storage and compute Engineer L2

Hewlett Packard Enterprise

Location:
India , Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Job Description:

Job Responsibility:

Requirements:

Nice to have:

Additional Information:

Job Posted:
February 18, 2026

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