Storage And Backup Specialist, Hewlett Packard Enterprise

Hewlett Packard Enterprise

Location:
India, Bangalore

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. The role is designed as Hybrid with an expectation of working 2 days per week from an HPE office. HPE Operations provides innovative IT services for customers’ digital transformation. Key responsibilities include resolving customer issues, managing escalations, performing trend and root cause analysis, and providing lifecycle technical support. The position requires hands-on technical expertise in storage and backup systems, cloud solutions, and operating systems, as well as excellent communication and problem-solving skills.

Job Responsibility:

Resolve customer’s issues via the telephone, email or remote sessions
Reproduce issues in-house and responding back in a timely manner
Regular follow ups with customers with recommendations, updates and action plans
Identify and escalate issues in a timely manner to vendor according to Standard Operating Procedures
Leverage internal technical expertise, including peers, mentors, knowledge base, community forums and other internal tools, to provide the most effective solutions to customer issues
Collaborate with other CoE/HW teams in diagnosing and isolating the cause of complex issues
Provide consulting support in his/her area of expertise
Maintain quality on case documentation, SLA timeframes and operational metrics
Performs within the Productivity Measure of the team (scorecard)
Incident Management: Resolve single and cross technology incidents independently
Lead the team members to resolve complex or cross technology incidents
Escalation Management: Identify, manage, and lead technical escalations
Participate in formal Escalation when required to support escalation especially during crisis
Problem Management: Proactively and reactively look for solutions to prevent problems from occurring in team/technology area
Perform Trend and Root cause analysis
Change Management/Implementation: Independently prepare, review, implement, rollback and test plan for change records
Perform risk and impact analysis for changes
May lead or participate in a Change Advisory Board
Patch and Security Management: Apply patch and security changes per policy
Proactively monitor the environment for patch compliance
Analyze patches for compatibility with each customer or internal infrastructure environment
Configuration Management: Ensure Configuration Management Database (CMDB) entries are complete and accurate

Requirements:

Technical knowledge on Object, File & Block storage with cloud data management solutions – Installing, Configuring & Troubleshooting of at least 2 of the storage skills Storage, SAN, Compute, Java
Adequate knowledge on HPE storage (Alletra MP, Nimble, 3PAR, Primera, MSA)
Firmware and management experience on above Storage & Servers
Basic Operating Systems Knowledge – Install, configure, administration and troubleshoot RHEL/SUSE
Knowledge on SAN, NAS technologies (Ethernet / iSCSI, FC, FCOE)
Performed routine Performance Analysis, Capacity analysis, security audit analysis reports to customer for necessary planned changes
Troubleshooting performance related issues on HW and Operating system
Should be ready to work in 24x7 rotational shifts and on weekends
Good written and verbal communication skills (Mandatory)
Zeal for going the extra mile to solve customer issues
Complex troubleshooting experience and Logical Problem-solving approach
Ability to work in a Solution environment, collaborating across Technology Teams

Nice to have:

Certification on SAN, Storage
Operating Systems Knowledge – administration and support on Linux, VMware, Windows HyperV
Linux/Microsoft/VMware VCP or equivalent experience/certification
Tools Knowledge on ServiceNow
ITIL certification

What we offer:

Health & Wellbeing
Personal & Professional Development
Unconditional Inclusion

Additional Information:

Job Posted:
June 22, 2025

Employment Type:

Fulltime

Work Type:

Hybrid work

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Storage And Backup Specialist