This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
We are seeking a driven, highly organised and commercially focused Stock and Enquiry Manager to oversee both vehicle inventory management and sales enquiry performance at Mercedes-Benz of Watford. This dual-responsibility role is pivotal in ensuring seamless alignment between vehicle availability and customer demand. You will manage all inbound sales enquiries while maintaining accurate, optimised stock levels to maximise conversion, profitability and customer satisfaction. The role requires strong leadership, attention to detail and the ability to perform in a fast-paced premium retail environment.
Job Responsibility:
Oversee all inbound and outbound sales enquiries across phone, email, website and third-party platforms
Ensure rapid response times and professional communication aligned with brand standards
Qualify and allocate leads effectively to the sales team
Implement structured follow-up processes to maximise appointment setting and conversion rates
Monitor enquiry KPIs including response time, show rate and sales performance
Maintain accurate oversight of all new and used vehicle stock
Monitor stock status including ordered, in-transit, prepared, displayed and sold units
Manage stock ageing and implement strategies to optimise turn and margin
Conduct regular stock audits to ensure system accuracy
Coordinate vehicle sourcing and inter-site transfers where required
Work closely with the Sales Manager to ensure stock mix aligns with enquiry trends and market demand
Support pricing strategy reviews based on performance and competitor analysis
Liaise with logistics, preparation and marketing teams to ensure vehicles are ready and correctly advertised
Lead and develop the enquiry handling function
Set and monitor clear KPIs for response, conversion and stock accuracy
Provide reporting to senior management on stock performance and enquiry conversion metrics
Identify opportunities for process improvement and operational efficiency
Ensure accurate CRM and DMS data management
Maintain compliance with FCA regulations, GDPR and internal policies
Uphold brand standards in all customer interactions and operational processes
Requirements:
Proven experience in automotive retail, stock control, or enquiry management
Strong leadership and team management capability
Analytical mindset with experience interpreting sales and stock data
Excellent organisational skills and attention to detail
Proficiency in CRM/DMS systems and Microsoft Office
Customer-focused with a commitment to delivering a premium experience
What we offer:
Enhanced Holiday Entitlement – 33 days inc. bank holidays
Industry-leading Maternity, Paternity and Adoption Pay