CrawlJobs Logo

Stock and Enquiry Manager

sytnerworcesterbmw.co.uk Logo

Sytner BMW Worcester

Location Icon

Location:
United Kingdom , Watford

Category Icon
Category:

Job Type Icon

Contract Type:
Not provided

Salary Icon

Salary:

Not provided

Job Description:

We are seeking a driven, highly organised and commercially focused Stock and Enquiry Manager to oversee both vehicle inventory management and sales enquiry performance at Mercedes-Benz of Watford. This dual-responsibility role is pivotal in ensuring seamless alignment between vehicle availability and customer demand. You will manage all inbound sales enquiries while maintaining accurate, optimised stock levels to maximise conversion, profitability and customer satisfaction. The role requires strong leadership, attention to detail and the ability to perform in a fast-paced premium retail environment.

Job Responsibility:

  • Oversee all inbound and outbound sales enquiries across phone, email, website and third-party platforms
  • Ensure rapid response times and professional communication aligned with brand standards
  • Qualify and allocate leads effectively to the sales team
  • Implement structured follow-up processes to maximise appointment setting and conversion rates
  • Monitor enquiry KPIs including response time, show rate and sales performance
  • Maintain accurate oversight of all new and used vehicle stock
  • Monitor stock status including ordered, in-transit, prepared, displayed and sold units
  • Manage stock ageing and implement strategies to optimise turn and margin
  • Conduct regular stock audits to ensure system accuracy
  • Coordinate vehicle sourcing and inter-site transfers where required
  • Work closely with the Sales Manager to ensure stock mix aligns with enquiry trends and market demand
  • Support pricing strategy reviews based on performance and competitor analysis
  • Liaise with logistics, preparation and marketing teams to ensure vehicles are ready and correctly advertised
  • Lead and develop the enquiry handling function
  • Set and monitor clear KPIs for response, conversion and stock accuracy
  • Provide reporting to senior management on stock performance and enquiry conversion metrics
  • Identify opportunities for process improvement and operational efficiency
  • Ensure accurate CRM and DMS data management
  • Maintain compliance with FCA regulations, GDPR and internal policies
  • Uphold brand standards in all customer interactions and operational processes

Requirements:

  • Proven experience in automotive retail, stock control, or enquiry management
  • Strong leadership and team management capability
  • Analytical mindset with experience interpreting sales and stock data
  • Excellent organisational skills and attention to detail
  • Proficiency in CRM/DMS systems and Microsoft Office
  • Customer-focused with a commitment to delivering a premium experience
What we offer:
  • Enhanced Holiday Entitlement – 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work

Additional Information:

Job Posted:
March 01, 2026

Employment Type:
Fulltime
Job Link Share:

Looking for more opportunities? Search for other job offers that match your skills and interests.

Briefcase Icon

Similar Jobs for Stock and Enquiry Manager

Operations Supervisor

As an Operations Supervisor, you will be an expert in your area of responsibilit...
Location
Location
United Kingdom , Watford
Salary
Salary:
Not provided
spacenk.com Logo
Space NK
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience within retail operations preferred
  • Strong organisational skills and attention to detail
  • Ability to deliver a ‘customer first’ experience
  • Team player with the ability to work alone
  • Always lead by example, focusing on evolving the store opportunities
  • Flexibility to meet rapidly changing priorities and deadlines
  • Able to build strong and effective relationships
  • Excellent communication skills
  • Ability to understand store targets and KPI’S
  • Embraces change
Job Responsibility
Job Responsibility
  • Ensure that all stock processes and procedures are maintained within the store
  • Training the existing team and any new starters to adhere to all stock handling policies, and health & safety policies
  • To work towards a minimum stock loss, raising stock discrepancies, following up all enquiries to ensure stock file accuracy
  • Ensure all daily deliveries are effectively counted, checked, discrepancies reported, and replenishment seamlessly executed throughout the store
  • Ensure all recalls, price changes and stock related queries are dealt with in a timely manner & communicated to the wider team
  • Work in accordance with relevant Company policies and procedures, always ensuring stock compliance
  • Stock management on the sales floor including managing the discount process for damaged products
  • Maintain all stock areas within the store, housekeeping, and ensuring that all cupboards have functional locks (where applicable)
  • Prepare and manage stock takes and weekly cycle counts
  • Support on the shopfloor during peak business hours and when needed act as a Keyholder
  • Fulltime
Read More
Arrow Right

Healthcare Assistant

Passionate about contributing to DMC’s service development across our Dermatolog...
Location
Location
United Kingdom , North West London
Salary
Salary:
12.44 - 13.33 GBP / Hour
dmchealthcare.co.uk Logo
DMC Healthcare
Expiration Date
March 31, 2026
Flip Icon
Requirements
Requirements
  • Minimum GCSE or equivalent qualifications
  • Band 2, preferably Band 3 HCA
  • Minimum 6-month experience in the last 2 years in the UK, as an HCA
  • Hands on interaction with patients in a healthcare setting
  • Experience working in outpatient setting or hospital setting
  • High attention to detail and organisational skills to be able to effectively manage and prioritise one’s own workload
  • Excellent at time management & planning
  • Ability to work well under pressure and problem solve
  • Ability to apply regulatory requirements and escalate where appropriate
  • Excellent patient engagement, customer service and communication skills
Job Responsibility
Job Responsibility
  • Liaise with Referral Management Centre to ensure the appointments are correctly scheduled for the clinic
  • Ensure the PC/laptop is set up and ready for use
  • Manage stock control at each site
  • Ensure all other items such as emergency contact lists, patient survey, pathology forms and any other items are in place and ready for use
  • Ensure the room is adequately equipped and working for each consultation prior to the clinic starting
  • Ensure equipment is cleaned after use
  • Ensure daily checklists are completed
  • Make the consultant aware of any problems or possible problems during any clinics
  • Alert the consultant and other staff members of any issues of quality and risk
  • Will be required to transport certain equipment to and from clinic locations
Read More
Arrow Right

Healthcare Assistant

Passionate about contributing to DMC’s service development across our Dermatolog...
Location
Location
United Kingdom , Hull / North Lincolnshire / Goole
Salary
Salary:
12.44 - 14.00 GBP / Hour
dmchealthcare.co.uk Logo
DMC Healthcare
Expiration Date
March 12, 2026
Flip Icon
Requirements
Requirements
  • Minimum GCSE or equivalent qualifications
  • Band 2, preferably Band 3 HCA
  • Minimum 6-month experience in the last 2 years in the UK, as an HCA
  • Hands on interaction with patients in a healthcare setting
  • Experience working in outpatient setting or hospital setting
  • High attention to detail and organisational skills to be able to effectively manage and prioritise one’s own workload
  • Excellent at time management & planning
  • Ability to work well under pressure and problem solve
  • Ability to apply regulatory requirements and escalate where appropriate
  • Excellent patient engagement, customer service and communication skills
Job Responsibility
Job Responsibility
  • Liaise with Referral Management Centre to ensure the appointments are correctly scheduled for the clinic
  • Ensure the PC/laptop is set up and ready for use
  • Manage stock control at each site
  • Ensure all other items such as emergency contact lists, patient survey, pathology forms and any other items are in place and ready for use
  • Ensure the room is adequately equipped and working for each consultation prior to the clinic starting
  • Ensure equipment is cleaned after use
  • Ensure daily checklists are completed
  • Make the consultant aware of any problems or possible problems during any clinics
  • Alert the consultant and other staff members of any issues of quality and risk
  • Will be required to transport certain equipment to and from clinic locations
  • Parttime
Read More
Arrow Right

Restaurant Manager

SURE TIME PTY LTD (t/a Hoodburger) is an established hospitality business operat...
Location
Location
Australia , Duncraig
Salary
Salary:
76000.00 - 80000.00 AUD / Year
11recruitment.com.au Logo
11 Recruitment
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Degree or diploma in hospitality, Business or related field
  • At least 2 years’ experience in hospitality management or similar leadership roles
  • Strong staff-supervision and rostering skills
  • Knowledge of food safety, WHS, and hospitality compliance standards
  • Excellent customer-service and communication skills
  • Ability to work in a fast-paced, high-volume environment
  • Proven experience in stock control, cash handling, and operational administration
Job Responsibility
Job Responsibility
  • Overseeing daily restaurant operations and ensuring consistent service standards
  • Supervising, training, and leading front-of-house and back-of-house teams
  • Managing staff rosters, performance, and shift operations
  • Ensuring compliance with food safety, hygiene regulations, and workplace health and safety requirements
  • Monitoring inventory, ordering stock, and managing supplier relationships
  • Handling customer enquiries, feedback, and resolving issues professionally
  • Managing cash handling, daily reconciliations, and basic financial reporting
  • Overseeing opening and closing procedures, equipment checks, and venue presentation
  • Supporting marketing promotions, new product rollouts, and operational improvements
  • Fulltime
Read More
Arrow Right

Workshop Hose Assembly Fitter

Workshop Hose Assembly Fitter needed to produce quality hose assemblies, ensure ...
Location
Location
Australia , South Dandenong
Salary
Salary:
Not provided
allianceautomotive.co.uk Logo
Alliance Automotive UK LV Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in hose assembly, manufacturing, or warehouse operations is preferred
  • Strong knowledge of workshop procedures and safety practices
  • Forklift license preferred but not essential
  • Ability to work independently and as part of a team
  • Excellent communication skills
  • Physically fit to perform manual handling including lifting items over 25kg, reaching, twisting, and pushing trolleys
  • Capability to work in both internal and external environments safely
  • Must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa to be eligible to apply for this position
Job Responsibility
Job Responsibility
  • Manufacture and test industrial and hydraulic hose assemblies to Australian Standards
  • Perform workshop duties including work orders, scheduling, fitting, and cleaning tasks
  • Safely represent the company when on site, adhering to Workplace Health and Safety guidelines
  • Pick, pack, and dispatch customer orders ensuring accuracy and timeliness
  • Use computer systems to manage stock control, purchase orders, invoicing, and customer enquiries
  • Assist with stock receiving, storage, inventory checks, and maintenance of a clean, safe working environment
  • Support the warehouse and customer service teams as required
What we offer
What we offer
  • Earn above-award wages plus bonuses and referral rewards
  • Free training and clear career growth pathways
  • Exclusive employee benefits, including discounts on products and services
  • Performance-based incentives
  • An inclusive culture that embraces the diversity of our people
  • Opportunities for career growth and development within the GPC/ Global network
  • Free access to webinars, training events and courses
  • Eligible for 1 Good to Give Leave Day per calendar year in addition to normal leave entitlements to participate in volunteering activities
  • Uniforms supplied
  • Parental leave top-up allowance
  • Fulltime
Read More
Arrow Right
New

Workshop Hose Assembly Fitter

Workshop Hose Assembly Fitter needed to produce quality hose assemblies, ensure ...
Location
Location
Australia , Mackay
Salary
Salary:
Not provided
allianceautomotive.co.uk Logo
Alliance Automotive UK LV Ltd
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Previous experience in hose assembly, manufacturing, or warehouse operations is preferred
  • Strong knowledge of workshop procedures and safety practices
  • Forklift licence and experience operating warehouse equipment
  • Ability to work independently and as part of a team
  • Excellent communication and customer service skills
  • Physically fit to perform manual handling including lifting items over 25kg, reaching, twisting, and pushing trolleys
  • Capability to work in both internal and external environments safely
  • Must be either an Australian Citizen or a holder of an Australian Permanent Residency Visa
Job Responsibility
Job Responsibility
  • Manufacture and test hose assemblies to Australian Standards
  • Perform workshop duties including works orders, scheduling, fitting, and cleaning tasks
  • Safely represent the company when on site, adhering to Workplace Health and Safety guidelines
  • Pick, pack, and dispatch customer orders ensuring accuracy and timeliness
  • Operate forklift and conduct basic non-trades maintenance within the warehouse
  • Use computer systems to manage stock control, purchase orders, invoicing, and customer enquiries
  • Assist with stock receiving, storage, inventory checks, and maintenance of a clean, safe working environment
What we offer
What we offer
  • Earn above-award wages plus bonuses and referral rewards
  • Free training and clear career growth pathways
  • Exclusive employee benefits, including discounts on products and services
  • Access to employee benefits, including discounts on products and services
  • An inclusive culture that embraces the diversity of our people
  • Opportunities for career growth and development within the GPC/ Global network
  • Free access to webinars, training events and courses
  • Eligible for 1 Good to Give Leave Day per calendar year in addition to normal leave entitlements to participate in volunteering activities
  • Uniforms supplied
  • Parental leave top-up allowance
  • Fulltime
Read More
Arrow Right

Sales Performance Manager

We are looking to recruit an ambitious and successful individual to become the n...
Location
Location
United Kingdom , Sheffield
Salary
Salary:
Not provided
sytnerworcesterbmw.co.uk Logo
Sytner BMW Worcester
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • History of outstanding results in a similar position within the automotive industry
  • Management or supervisory experience within a Sales team in the automotive industry
Job Responsibility
Job Responsibility
  • Oversee the Sales performance and development of the MINI sales team
  • Lead and inspire the sales team
  • Coach and mentor individuals and team competence
  • Maximise opportunities to meet sales and profit targets
  • Effective enquiry management
  • Ensuring optimum stock of MINI Approved used/new cars is available at all times
What we offer
What we offer
  • Enhanced Holiday Entitlement – 33 days inc. bank holidays
  • Industry-leading Maternity, Paternity and Adoption Pay
  • Career Development
  • Recognition of Long Service every 5 years
  • Discounted Car Schemes
  • High Street Discounts
  • Discounted Gym memberships
  • Cycle to work scheme
  • One day a year paid voluntary / community work
  • Colleague Discount on Cars
  • Fulltime
Read More
Arrow Right

Contract Advisor

We're seeking a pro-active and self motivated Contract Advisor to work on from o...
Location
Location
United Kingdom , Reading
Salary
Salary:
12.60 GBP / Hour
arco.co.uk Logo
ARCO Limited
Expiration Date
Until further notice
Flip Icon
Requirements
Requirements
  • Good communication skills
  • Excellent customer service skills
  • Self-motivated
  • Ability to plan, prioritise and effectively manage daily/weekly workload
  • Able to deal with complex and demanding enquiries
Job Responsibility
Job Responsibility
  • Ensuring our on-site store is open for the core-contracted hours of 09:00 – 15:00, Monday – Thursday (24 hours a week)
  • Delivering first class customer service and effectively managing customer orders and quotations utilising both Arco’s and Customers ordering platforms
  • Supporting AWE Stakeholders to manage respiratory equipment
  • Managing our dedicated customer email inbox
  • Pro-actively managing customer back orders, looking at ways to deliver to time, source alternatives and keep Site Manager and customers updated
  • Organising returns and collections and rotation of stock according to season
  • Assisting with event planning
What we offer
What we offer
  • Bonus
  • 32 days holiday inclusive of bank holidays
  • Opportunity to purchase 5 additional days annual leave each calendar year (subject to qualifying salary)
  • 2 fully paid Community Volunteering days every year
  • An excellent pension (up to 8% Arco contribution) and x4 Life Assurance scheme
  • A huge range of discounts to help with cost of living via Perkbox plus Employee Discount on Arco products
  • Free, 24-hour access to our Employee Assistance Programme
  • Health Cash Plan where we'll reimburse up to 100% of everyday healthcare costs
  • Access to our Learning Management System, to support your personal and career development
  • Long-term service awards
  • Parttime
Read More
Arrow Right