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Stihl repair technician

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ACE Hardware

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Location:
United States , Fishers

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Category:
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Salary:

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Job Description:

Great Lakes Ace Hardware is growing and expanding! We are looking to add friendly faces to our existing team! The ideal candidate for the STIHL Technician Position will be mechanically inclined and have experience in small engine repair and equipment maintenance, preferably with STIHL power equipment. The preferred candidate will have the ability to show consumers how to properly use a wide variety of STIHL power equipment. In addition, this candidate will be responsible for maintaining outstanding customer service, generate sales, merchandise product, own assigned departments and support the store management team.

Job Responsibility:

  • Ensure equipment is repaired, safe, and ready to process
  • Order repair parts as needed for equipment repair
  • Ensure proper check in and check out of equipment
  • Maintain repair schedule and regular maintenance schedules for all STIHL equipment
  • Identify and notify management of any pricing irregularities in the system
  • Ensure customers are provided with the highest levels of customer service
  • Greet all customers and assist in answering questions about merchandise and locating merchandising
  • Use The S.A.L.E.S. process to help customers find everything on their lists
  • Complete all company and departmental paperwork accurately
  • Receive, open, and unpack cartons or crates of merchandise
  • Check paperwork against items received when required
  • Replenish stock when necessary
  • Display and maintain merchandise on end caps, shelves, counters or tables following company plan-o-gram
  • Build displays when necessary to attract customers and promote sales
  • Maintain on-hand integrity through inventory adjustment reports
  • Follow the nightly maintenance checklist to ensure proper store recovery and cleanliness
  • Maintain familiarity with new products and ad merchandise
  • Have sound awareness of surroundings, customers, etc.
  • Practice loss prevention techniques to minimize shoplifting losses
  • Have working knowledge of the tools available to operate the store
  • Follow GLA policies and procedures for all transactions
  • Engage the customer to ensure they are receiving all the benefits of being an Ace Rewards member and actively seek participation from them

Requirements:

  • Mechanically inclined
  • Experience in small engine repair and equipment maintenance
  • Preferably experience with STIHL power equipment
  • Ability to show consumers how to properly use a wide variety of STIHL power equipment
  • Ability to maintain outstanding customer service
  • Ability to generate sales
  • Ability to merchandise product
  • Ability to own assigned departments
  • Ability to support the store management team
  • Must be able to communicate effectively
  • Must be able to work with colleagues and customers effectively and professionally

Nice to have:

Experience with STIHL power equipment

Additional Information:

Job Posted:
December 14, 2025

Employment Type:
Parttime
Work Type:
On-site work
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