Sterilizer Cleaning and Maintenance Technician

• Accountable for Customer satisfaction as a first point of contact through pro-active, professional communication and commitment to resolving Customer’s issues/problems expediently
• Communicates effectively and proactively with Customers on preventative cleaning needs, and associated scheduling and equipment details (arrival, service status, completion, next steps)
• Establishes and maintains rapport with the Customer and other key decision makers to promote Sterilizer services
• Perform sterilizer cleaning function including changing required chemical ingredients
• making adjustments to necessary chemicals
• monitoring the cleaning process
• maintaining appropriate pressures
• maintaining and repairing the chamber cleaning equipment
• handle, transport, and dispose of chemicals used in chamber cleaning according to safety protocols
• Work closely with the Scheduling Team, Supervisor and Customer to plan efficient service routes within assigned territory, and adhere to all coverage, and service standards
• Troubleshoot and consult proper contact for any observed issues with equipment and systems components
• Utilize company-issued smart phone, laptop, and related software to perform administrative tasks, including required documentation and reporting
• Be responsible for Company vehicle, equipment, and supplies and parts inventory, including appropriate maintenance and escalation of issues for safe, effective operation

• High School Diploma or GED
• 3 years of work experience, at least 1 year of which must be technical or service-related work (mechanical, electrical, plumbing, HVAC, construction, automotive etc.)
• Customer service experience
• Valid driver’s license
• Ability to work flexible hours (mostly outside “normal business hours,” including overtime and weekends), with up to 75% travel overnight
• Demonstrated proficiency with basic computer skills, smart phone use, etc.
• Excellent interpersonal and Customer communication skills
• Strong organizational and problem-solving skills
• Ability to work independently without supervision

Field Service experience

• Extensive hands-on training and development
• Career progression path with growth and training opportunities
• Competitive pay
• Overtime opportunity
• Annual merit review and incentive plans
• Uniforms and all necessary tools provided
• Business travel and all related expenses paid
• Medical, vision, prescription, dental and life insurance
• 401(k) with a company match
• Paid time off that accrues from day one and paid holidays
• Tuition assistance