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iFLY is a pioneering company renowned for its ability to bring the dream of flight to millions around the globe. Headquartered in Austin, Texas, iFLY operates the world’s largest network of indoor vertical wind tunnels with 49 locations spread across the United States and internationally. Since its inception, iFLY has flown over nine million people, making it the most recognized and accessible indoor skydiving company on the market. The idea of flight is no longer just a fantasy reserved for the few but an invigorating, fun, and safe experience available to people of all ages and backgrounds, thanks to iFLY’s... Show More
Job Responsibility:
act as the primary contact for STEM and education group clients after booking confirmation
review purchased packages, event timelines, waiver processes, and expectations with each customer
coordinate all logistics related to STEM and education events, including scheduling changes, roster adjustments, and onsite planning
liaise with local operations teams to align on event requirements, timing, and execution
monitor and update reservations using the point-of-sale system to ensure accuracy
oversee payment reconciliation by monitoring outstanding balances, initiating outreach, and following up on overdue or outstanding Net30 invoices
handle event changes, cancellations, or last-minute adjustments in a timely manner
deliver exceptional customer service to ensure a smooth and enjoyable experience from booking through event delivery
support execution of iFLY-hosted ticketed STEM and education events
Requirements:
2-3 years’ experience in customer-facing sales support or event coordination
proficient in CRM and scheduling/point-of-sale platforms
excellent verbal and written communication skills
detail-oriented with strong time management and organizational skills
able to work independently in a fully remote environment