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Steel customer service team

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STEEL SAI GON

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Location:
Vietnam , HCMC

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Category:
Customer Service

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Contract Type:
Not provided

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Salary:

7000000.00 - 10000000.00 VND / Month
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Job Description:

Join STEEL's Customer Service team – the face of our premium fitness facilities. We're seeking passionate individuals for our Reception and Customer Care roles, offering a clear career progression path from entry-level to management positions. As part of our team, you'll create exceptional experiences while developing your fitness industry expertise.

Job Responsibility:

  • Manage front desk operations and member check-ins
  • Handle administrative tasks and document processing
  • Support membership inquiries and basic service requests
  • Maintain facility cleanliness standards
  • Assist with event preparation and execution
  • Provide comprehensive membership support
  • Handle service inquiries and issue resolution
  • Manage member database and payment processing
  • Coordinate with other departments for service delivery
  • Execute member engagement initiatives

Requirements:

  • High school diploma required
  • Customer service experience (1 year for CCR
  • preferred for Reception)
  • Basic English communication skills
  • MS Office proficiency
  • Professional appearance and demeanor

Nice to have:

  • Additional language skills (Korean/Chinese)
  • Experience in hospitality or fitness industry
  • Personal interest in fitness and wellness
  • Strong attention to detail
  • Excellence in interpersonal communication
What we offer:
  • Service commission opportunities
  • 13th month bonus
  • Performance-based increases
  • Comprehensive training programs
  • Clear career advancement path
  • Skill development workshops
  • Cross-departmental exposure
  • Free STEEL membership
  • Social insurance coverage
  • Annual health check-ups
  • Paid leave and holidays
  • Team building activities
  • Modern, premium fitness facilities
  • Professional, dynamic atmosphere
  • Collaborative team culture
  • Exposure to fitness industry leaders
  • Opportunity to maintain personal fitness

Additional Information:

Job Posted:
January 25, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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