Station Performance Manager

Within TUI Group, TUI Airline regroups all airline activities across UK, Nordics, Belgium, The Netherlands, Germany, Spain, Morocco, France, and the Dutch Antilles. The Ground Operations function operates as a multi-disciplinary team of experts driving efficiency and innovation across all aspects of Ground Operations. As Station Performance (Account) Manager you will manage and implement the delivery of safe, compliant, efficient, consistent and customer-focused Ground Operations processes and activities for all airports in your dedicated area. As part of your role, you will be responsible for managing relationships with third-party suppliers, Airport Authorities and government agencies at airports on a day-to-day basis. You will be responsible for the performance of Ground Ops Service Providers and will be expected to give suggestions to improve operations and customer experience, increase efficiencies and to drive down costs for all airports in the appointed area. Based at either our UK Head Office in Luton or one of our major UK Airport Bases (Birmingham, Gatwick or Manchester) you will take responsibility for a number of UK&I Regional Airports and as such the role will require regular UK travel. We are happy to consider the position on a hybrid working model with an average of 3 days per week spent onsite at your local office/base or travelling. This role will include On-Call and Emergency Response (ERP) duties. In this role, you'll report to the Region Manager.