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Station Operations Coordinator

https://www.tui.com Logo

TUI

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Location:
United Kingdom, Birmingham

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Category:
Hospitality and Tourism

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Contract Type:
Not provided

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Salary:

Not provided
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Job Description:

A great opportunity has arisen to join the TUI Airport Operations team as a Airport Operations Coordinator. You’ll be the friendly face that our suppliers and internal colleagues can depend upon when faced with challenges at our UK airports. You’ll co-ordinate and supervise the daily TUI operations at dedicated airports, with responsibility for the oversight, execution, and continuous improvement of a safe, efficient, on-time and compliant delivery of airport customer services and operational activities. You’ll do this through regular and effective checking and management of third-party suppliers at assigned airports. You'll provide direct support and assistance to ensure delivery of the TUI operation and uphold customer standards when required, this will include working closely with our contracted partners. Direct support may include performing aircraft and departure duties to support the operation.

Job Responsibility:

  • Supervising the daily TUI operations at dedicated airports and ensure the delivery of safe, compliant, efficient, on-time, customer focused Ground Operations processes and activities
  • The delivery of operational SLAs and KPIs with third party suppliers, measured by carrying out daily checks and reporting
  • Completing regular quality and performance checklists and supporting the investigation of any incident and various safety reports
  • Assisting in identifying opportunities for change and improvement by third party suppliers, participating when required in the development and implementation of improvement programs
  • Contributing to daily calls with suppliers by evaluating the actual operations during your duty
  • Developing and maintaining relationships with local airport duty management teams, Airport Authorities, and government agencies
  • Supervising and overseeing the delivery of a high level of customer experience and service to all passengers at the airport
  • Providing subject matter expert input to ensure Ground Operations product initiatives and concepts are delivered at airports
  • Perform aircraft and departure duties to support the operation as required
  • You may get involved with ad-hoc project as opportunities arise
  • Travel to support other airports on the network may be required, for which out of pocket expenses will be provided in line with our business travel policy

Requirements:

  • Experience in aviation and/or ground handling preferred
  • A self-motivated, energetic individual who thrives on making things happen behind the scenes within ground handling
  • You’ll be a great communicator which will enable you to get well connected in your airport base and be skilled in getting the best out of our third-party suppliers
  • You'll excel at working collaboratively with a diverse team
  • Experience of monitoring third-party suppliers is desirable
  • Be able to self-manage your time in a fast-paced operational environment, sometimes with conflicting priorities
  • Ability to think operationally whilst ensuring full regulatory compliance is achieved and maintained
  • Ability to audit and check for compliance of processes, and in the event of any compliance breaches to be able to successfully investigate and assist in the resolution
  • Have a knowledge of standard IT systems e.g. Microsoft Office and be confident using other IT systems e.g. Departure Control Systems/check-in systems
  • Flexibility with workhours to meet the flying programme
  • Be able to provide 5 years’ work history which can be verified by references, including references for any time gaps when you weren’t in employment, so we can apply for your airside pass
  • Driving licence preferred, you may be required to drive in airport areas

Nice to have:

  • Experience in aviation and/or ground handling preferred
  • Experience of monitoring third-party suppliers is desirable
  • Driving licence preferred
What we offer:
  • Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support
  • Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment
  • Access the TUI Learning Hub to level-up and reach your ambitions
  • We champion intercultural collaboration and provide opportunities to work on global projects and teams
  • Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

Additional Information:

Job Posted:
May 24, 2025

Expiration:
June 15, 2025

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:
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