Station Operations Coordinator, TUI

TUI

Location:
United Kingdom, Birmingham

Category:
Hospitality and Tourism

Contract Type:
Not provided

Salary:

Not provided

Save Job

Job offer has expired

Job Description:

A great opportunity has arisen to join the TUI Airport Operations team as a Airport Operations Coordinator. You’ll be the friendly face that our suppliers and internal colleagues can depend upon when faced with challenges at our UK airports. You’ll co-ordinate and supervise the daily TUI operations at dedicated airports, with responsibility for the oversight, execution, and continuous improvement of a safe, efficient, on-time and compliant delivery of airport customer services and operational activities. You’ll do this through regular and effective checking and management of third-party suppliers at assigned airports. You'll provide direct support and assistance to ensure delivery of the TUI operation and uphold customer standards when required, this will include working closely with our contracted partners. Direct support may include performing aircraft and departure duties to support the operation.

Job Responsibility:

Supervising the daily TUI operations at dedicated airports and ensure the delivery of safe, compliant, efficient, on-time, customer focused Ground Operations processes and activities
The delivery of operational SLAs and KPIs with third party suppliers, measured by carrying out daily checks and reporting
Completing regular quality and performance checklists and supporting the investigation of any incident and various safety reports
Assisting in identifying opportunities for change and improvement by third party suppliers, participating when required in the development and implementation of improvement programs
Contributing to daily calls with suppliers by evaluating the actual operations during your duty
Developing and maintaining relationships with local airport duty management teams, Airport Authorities, and government agencies
Supervising and overseeing the delivery of a high level of customer experience and service to all passengers at the airport
Providing subject matter expert input to ensure Ground Operations product initiatives and concepts are delivered at airports
Perform aircraft and departure duties to support the operation as required
You may get involved with ad-hoc project as opportunities arise
Travel to support other airports on the network may be required, for which out of pocket expenses will be provided in line with our business travel policy

Requirements:

Experience in aviation and/or ground handling preferred
A self-motivated, energetic individual who thrives on making things happen behind the scenes within ground handling
You’ll be a great communicator which will enable you to get well connected in your airport base and be skilled in getting the best out of our third-party suppliers
You'll excel at working collaboratively with a diverse team
Experience of monitoring third-party suppliers is desirable
Be able to self-manage your time in a fast-paced operational environment, sometimes with conflicting priorities
Ability to think operationally whilst ensuring full regulatory compliance is achieved and maintained
Ability to audit and check for compliance of processes, and in the event of any compliance breaches to be able to successfully investigate and assist in the resolution
Have a knowledge of standard IT systems e.g. Microsoft Office and be confident using other IT systems e.g. Departure Control Systems/check-in systems
Flexibility with workhours to meet the flying programme
Be able to provide 5 years’ work history which can be verified by references, including references for any time gaps when you weren’t in employment, so we can apply for your airside pass
Driving licence preferred, you may be required to drive in airport areas

Nice to have:

Experience in aviation and/or ground handling preferred
Experience of monitoring third-party suppliers is desirable
Driving licence preferred

What we offer:

Attractive remuneration, discretionary bonus schemes, generous travel benefits, extensive health & well-being support
Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment
Access the TUI Learning Hub to level-up and reach your ambitions
We champion intercultural collaboration and provide opportunities to work on global projects and teams
Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation

Additional Information:

Job Posted:
May 24, 2025

Expiration:
June 15, 2025

Employment Type:

Fulltime

Work Type:

On-site work

View All Jobs In This Company

Job Link Share:

Station Operations Coordinator

TUI

Location:United Kingdom, Birmingham

Category:Hospitality and Tourism

Contract Type:Not provided