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Reporting to the Senior Director, Customer Experience, Western and Atlantic Canada Airport Operations, the Station Manager will be responsible for the leadership and development of airport personnel at an Air Canada staffed station. The Station Manager ensures the safe and compliant operation of their station, operational performance management, and is responsible for the overall airport customer experience at the location. This role will be accountable for driving the support, execution and development of local plans to support Air Canada’s transformative strategy. The Station Manager is a visible and present leader in the station and in their airport and local communities.
Job Responsibility:
Accountability for the overall performance of a non-hub Canadian Airport location
Leads the local support, execution and development of the Airports 2030 transformative vision in the station
Authority and responsibility for the management of safety and security at their location, including compliance with all applicable regulatory standards
Collaborate with regulatory agencies to ensure compliance with aviation regulations
Hold oversight of all daily operational risks related to Safety at the location
Accountable to elevate the customer experience from an airport’s perspective and drive excellence across key metrics
Accountable to maximize operational performance, including through periods of peak volume or IROP
Provides leadership, oversight and direction to a team of direct Air Canada unionized employees and (if applicable) management
Responsible for empowering operational leaders to enable them to run the day-to-day operations
Creates strong relationships with unions, government agencies, industry partners, vendors and airport authorities at their location
Responsible for managing the station's operating budget
Ensure ongoing compliance with regulatory and other requirements of the relevant authorities
Oversee the implementation and audit of Air Canada SOPs (Standard Operating Procedures) at the station
Fosters a high-performance, inclusive culture by actively engaging, coaching, and developing frontline teams
Visible and empowering leader who cultivates trust and alignment through transparent communication
Act as Designated Air Canada representative as necessary for the Senior Director, Customer Experience, Western and Atlantic Canada Airport Operations
Requirements:
A relevant university degree (Bachelor's), certification, and/or relevant experience commensurate with the role
Airport operations leadership experience
Ability to work independently
Willing to relocate to the assigned location to live full-time
Has a track record of consistent performance and delivery, with a strong focus on safety, customer experience and business transformation
Strong people leadership and people development skills, with an ability to inspire and motivate teams while holding them accountable for results
Strong communication and negotiation abilities
Experience in budget management and financial decision-making
Familiarity and commitment to Corporate Environment guidelines
Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
Candidates must be eligible to work in the country of interest
Nice to have:
Bilingual candidates (preference given based on equal qualifications)