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Station Manager

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Air Canada

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Location:
Canada , Ottawa

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Category:

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

Reporting to the Senior Director, Customer Experience, Western and Atlantic Canada Airport Operations, the Station Manager will be responsible for the leadership and development of airport personnel at an Air Canada staffed station. The Station Manager ensures the safe and compliant operation of their station, operational performance management, and is responsible for the overall airport customer experience at the location. This role will be accountable for driving the support, execution and development of local plans to support Air Canada’s transformative strategy. The Station Manager is a visible and present leader in the station and in their airport and local communities.

Job Responsibility:

  • Accountability for the overall performance of a non-hub Canadian Airport location
  • Leads the local support, execution and development of the Airports 2030 transformative vision in the station
  • Authority and responsibility for the management of safety and security at their location, including compliance with all applicable regulatory standards
  • Collaborate with regulatory agencies to ensure compliance with aviation regulations
  • Hold oversight of all daily operational risks related to Safety at the location
  • Accountable to elevate the customer experience from an airport’s perspective and drive excellence across key metrics
  • Accountable to maximize operational performance, including through periods of peak volume or IROP
  • Provides leadership, oversight and direction to a team of direct Air Canada unionized employees and (if applicable) management
  • Responsible for empowering operational leaders to enable them to run the day-to-day operations
  • Creates strong relationships with unions, government agencies, industry partners, vendors and airport authorities at their location
  • Responsible for managing the station's operating budget
  • Ensure ongoing compliance with regulatory and other requirements of the relevant authorities
  • Oversee the implementation and audit of Air Canada SOPs (Standard Operating Procedures) at the station
  • Fosters a high-performance, inclusive culture by actively engaging, coaching, and developing frontline teams
  • Visible and empowering leader who cultivates trust and alignment through transparent communication
  • Act as Designated Air Canada representative as necessary for the Senior Director, Customer Experience, Western and Atlantic Canada Airport Operations

Requirements:

  • A relevant university degree (Bachelor's), certification, and/or relevant experience commensurate with the role
  • Airport operations leadership experience
  • Ability to work independently
  • Willing to relocate to the assigned location to live full-time
  • Has a track record of consistent performance and delivery, with a strong focus on safety, customer experience and business transformation
  • Strong people leadership and people development skills, with an ability to inspire and motivate teams while holding them accountable for results
  • Strong communication and negotiation abilities
  • Experience in budget management and financial decision-making
  • Familiarity and commitment to Corporate Environment guidelines
  • Demonstrate punctuality and dependability to support overall team success in a fast-paced environment
  • Candidates must be eligible to work in the country of interest

Nice to have:

Bilingual candidates (preference given based on equal qualifications)

Additional Information:

Job Posted:
January 26, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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