Station Agent (Ramp & Customer Service)

• Assist guests with travel needs (e.g., answering inquiries, ticketing, checking-in passengers, and boarding flights) in a fast-paced environment
• Responsible for servicing aircraft while on the ground, involving the loading, unloading, packing, and securing of cargo and equipment in aircraft
• Load and offload luggage and cargo with the use of conveyor belts or forklifts
• Transport luggage and cargo to various airport locations
• Maintain ramp and warehouse areas
• Marshal and push back aircraft
• Evaluate and prepare flights by arranging seat assignments and load, coordinating special meals, and upgrades
• Perform boarding and gate duties (e.g., checking flight tickets, assisting and directing passengers, making announcements, checking aircraft, and confirming cabin security)
• Process and secure passenger luggage

• A minimum of 2 years of customer service or community service experience
• Must have a valid unexpired driver's license issued by a US state, a US territory or the District of Columbia
• Must be able to bend, stoop, squat, reach, and grasp
• Possess exceptional interpersonal and communication skills (e.g., verbal, written, listening)
• Typing speed of at least 25 words per minute (WPM)
• Flexibility to work varied shifts, weekends, holidays
• Ability to communicate in English
• Ability to obtain airport security clearance
• Ability to lift 75 lbs
• Ability to learn and operate a computerized reservation system
• Ability to anticipate needs in a fast-paced environment
• Ability to adapt to performing work according to set procedures
• Must have a good attendance and punctuality record
• High school diploma or equivalent
• Minimum age of 18
• Must be authorized to work in the United States (US)

Knowledge of operations with industrial equipment and previous experience

• Free stand-by travel privileges on Alaska Airlines, Hawaiian Airlines & Horizon Air
• Comprehensive well-being programs including medical, dental and vision benefits
• Generous 401k match program
• Annual bonus plans
• Generous holiday and paid time off