Station Account Manager

• Manage and implement the delivery of safe, compliant, efficient, consistent and customer focused Ground Operations processes and activities for all airports in your dedicated area
• Managing relationships with third-party suppliers, Airport Authorities and government agencies at airports on a day-to-day basis, ensuring suppliers deliver consistent services and procedures to all relevant internal departments (pilots, cabin crew, local ops, 24/7 customer care, tour operators)
• Ongoing performance management of Ground Service Providers to achieve contacted service levels, driving efficiencies in processes and reducing costs for all airports in the appointed area
• Analysing current performance data, turning trends into suggestions to drive improvements
• Managing and reviewing all Ground Operations activities to ensure that they are compliant with authority requirements
• Deliver new product initiatives and concepts on the ground and feed in ideas for new airport products and initiatives
• Ensure TUI standards are achieved and consistent customer experience and service is delivered to passengers, implementing ‘digitalised’ Ground Operations services in airports
• Complete regular quality assurance checks and reviews on third party suppliers and identify opportunities for change and improvement
• Implement improvement programmes and educate third party suppliers based on performance monitoring
• Manage the investigation of Safety Reports and Non-Conformances to ensure procedures are improved and safety events prevented from recurring
• You will be expected to follow and be an advocate for the local standards of the assigned airports and will demonstrate these practices in your daily responsibilities
• You will execute these tasks under the management of the Region Manager and in close cooperation with the rest of the team in your region, such as the Station Ops Coordinators if relevant
• This role will include On-Call and Emergency Response (ERP) duties

• Significant experience in aviation ground handling
• A self-motivated individual who takes the initiative and works collaboratively with a diverse team
• Ability to work as part of an international team and collaborate with pan-European stakeholders
• Understanding of Human Factors within the ground handling environment
• Ability to stimulate and generate continuous improvement amongst third party ground handlers
• Experience in the management of third-party suppliers focused on achieving required performance
• A strong communicator with a proven ability to influence, develop a network of contacts throughout the industry and gain support and commitment from internal and external stakeholders
• Ability to think commercially and operationally whilst ensuring full regulatory compliance is achieved and maintained
• A logical thinker with the ability to generate ideas and alternatives
• Demonstrable ability to clearly articulate concepts and arguments verbally and in written documentation
• Ability to audit and check for compliance of in scope processes and in the event of any compliance breaches to be able to successfully investigate and resolve
• Cultural sensitivity, with experience of working as part of a pan-European team
• Strong business English and German (written & spoken) - essential

Certification in a selection of ground handling procedures and regulations is highly desirable

• Flexible working: Work is something you do, not somewhere you go. We encourage a healthy work-life balance with a dynamic working environment
• A career to shape: Access the TUI Learning Hub to level-up and reach your ambitions
• Broaden your network: We champion intercultural collaboration and provide opportunities to work on global projects and teams
• Community: Get involved with incredible local charity and sustainability initiatives like the TUI Care Foundation