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The contents of this role profile outline the role and responsibilities of the SOW Specialist and should be reviewed in conjunction with the Delegation of Authority, Organization Design Principles, RACI and Leadership attributes. We are seeking a dedicated and detail-oriented SOW Specialist to join our dynamic team. This role involves managing the Statement of Work (SOW) fulfillment process, supporting hiring managers, and ensuring seamless onboarding and offboarding of SOW consultants. The ideal candidate will possess excellent customer service skills, a strong understanding of the staffing industry, and the ability to thrive in a fast-paced environment.
Job Responsibility
Maintain SOW fulfillment via phone, email, and VMS online management application
Assist hiring managers in SOW bidding/RFx, onboarding, and extension management of SOW consultants
Partner with the Bartech Program Director and interact daily with the client SOW Analyst
Provide Level One support for hiring managers and suppliers using the VMS tool, focusing on in-person meetings
Support SOW consultant onboarding, invoicing approval, and offboarding
Act as a liaison between customers and suppliers to administer the RFP/SOW engagement process
Track customer progress in fulfilling open SOW requirements, including content development and recommendations for deliverables, SLAs, penalties, and payment characteristics
Escalate troubled requisitions to the Guidant Global Program Director as needed
Maintain a professional appearance and presentation, and remain calm under pressure
Requirements
Understanding of the staffing industry, VMS, and the difference between SOW and contingent workforce management
Exceptional customer service skills
Excellent written and verbal communication skills
Proficiency in MS Office Suite, especially Excel
knowledge of Visio is a plus
Ability to prioritize multiple tasks effectively
Strong problem-solving skills and the ability to present recommendations to all levels of management
Ability to build positive team spirit
3+ years of MSP/VMS experience
procurement experience is highly preferred
Bachelor's degree or a combination of education and experience