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State Patrol Dispatchers are civilian employees with the Wisconsin State Patrol. Dispatchers work 'behind the scenes' to fulfill a vital role in public safety, helping State Patrol Troopers and Inspectors, as well as other law enforcement professionals by coordinating the proper response to a variety of complex and emergency incidents. Work is of a highly stressful nature and requires extreme mental stamina. Dispatchers should expect to work weekends, holidays, frequently extended shifts, nights, and evenings.
Job Responsibility:
Provide emergency dispatch, critical information, and support services to State Patrol Troopers and Inspectors
Monitor the location and status of State Patrol sworn personnel
Provide information, directives, and messages to law enforcement personnel using complex electronic voice communications equipment and computer systems
Coordinate the proper response to a variety of complex and emergency incidents
Operate a 24/7 emergency communications center
Receive and provide information, directives and messages to law enforcement over radio and electronic communications
Requirements:
Experience multi-tasking while ensuring accuracy of work, including determining priorities and urgency in response to changing and simultaneous assignments or conditions
Experience communicating information clearly and accurately in urgent situations to and from a variety of sources
Experience using multiple computer screens, systems, and software at the same time
Nice to have:
Experience working with Microsoft Excel or comparable for creating reports, sorting, keying data, and/or manipulating spreadsheets
Experience working with a Computer Aided Dispatch (CAD) system to document, prioritize, and manage multiple incidents and activities
Experience working with public safety communications/dispatch such as receiving, evaluating, and/or disseminating information and instructions
What we offer:
Substantial leave time including at least 3.5 weeks of paid leave time to start
9 paid holidays
130 hours of sick time that roll over each year
Excellent and affordable health, vision, and dental benefits
An exceptional pension plan with employer match and lifetime retirement payment
Optional tax advantaged 457 retirement savings plan
Well Wisconsin Wellness Program
Free and confidential employee assistance program
Additional pay incentives for working evenings, nights, holidays, and weekend hours
$1.00 per hour pay increase after 12 months and 24 months in the classification