Standby Operations Associate

• Support the processing of GTSS and FX transactions at various stages of the trade life cycle
• Review, execute, and reconcile trade transactions, payments, settlements, and related documentation
• Verify transactional completeness and accuracy in alignment with service levels, policies, terms, and procedures
• Ensure all necessary documentation, materials, and approvals are in place before processing or releasing transactions
• Identify and resolve discrepancies, including incorrect system setups, fee calculations, or payment terms
• Partner with IT to troubleshoot system issues and support long‑term solutions
• Communicate with clients regarding outstanding items, invoice clarification, and payment‑related questions
• Collaborate with Relationship Managers and internal teams to validate calculations, prepare Excel templates, and support client needs

• High school diploma or equivalent
• Five or more years of relevant work experience
• Thorough knowledge of fee‑based operations, accounting, or trade finance
• Strong problem-solving and client servicing skills
• Ability to identify and resolve/escalate complex problems with minimal guidance
• Effective verbal and written communication skills
• Proficient computer navigation skills using a variety of software packages including Microsoft Office applications

Standby Letters of Credit (SLCs) is a plus (either handling them, reviewing documents, or understanding the regulatory and compliance obligations)

• Healthcare (medical, dental, vision)
• Basic term and optional term life insurance
• Short-term and long-term disability
• Pregnancy disability and parental leave
• 401(k) and employer-funded retirement plan
• Paid vacation (from two to five weeks depending on salary grade and tenure)
• Up to 11 paid holiday opportunities
• Adoption assistance
• Sick and Safe Leave accruals of one hour for every 30 worked, up to 80 hours per calendar year unless otherwise provided by law