Standard Operating Procedure Analyst

• Writing, reviewing, and updating SOPs: Provide clear, step-by-step guidance on daily operations and complex processes
• Analyzing existing procedures: Identify areas for improvement or standardization
• Developing SOP templates and checklists: Create standardized documents for organizational use
• Conducting interviews and process observations: Capture tacit knowledge and undocumented steps
• Coordinating with departments: Work with Quality Assurance, Regulatory Affairs, and Human Resources for SOP approvals
• Maintaining audit trails and version histories: Ensure all SOPs are properly documented and updated
• Responding to audit requests: Provide necessary documentation for internal or external regulators
• Creating supplementary documentation: Develop FAQs, flowcharts, visuals, or reference guides
• Participating in process improvement projects: Contribute expertise in workflow mapping and documentation
• Training users: Educate staff on SOP access, interpretation, and compliance obligations
• Monitoring user adherence: Gather metrics on SOP effectiveness

• 3-5 years of progressive experience in clinical operations, with a focus on developing standard operating procedures (SOPs)
• Familiarity with medical terminology, healthcare policy, and governance
• Understanding of the Centers for Medicare & Medicaid Services (CMS) or other regulatory bodies
• Exceptional organizational, communication, and time-management skills
• High-level proficiency in productivity software such as Microsoft Office Suite (Word, Excel, PowerPoint) and other document management systems
• Dedication to fostering diversity, equity, inclusion, and a culture of continuous improvement
• Bachelor's degree in English, Technical Writing, Communications, Business, or a related field

Advanced degrees or certifications in technical writing

• Affordable medical plan options
• 401(k) plan with matching company contributions
• Employee stock purchase plan
• No-cost wellness screenings
• Tobacco cessation and weight management programs
• Confidential counseling and financial coaching
• Paid time off
• Flexible work schedules
• Family leave
• Dependent care resources
• Colleague assistance programs
• Tuition assistance
• Retiree medical access