Stakeholder & Client Management Job at EDP (Lisbon)

Client Delivery Manager

The Client Delivery Manager is part of the Corporate Banking team responsible fo...

Location

Israel , Tel Aviv

Salary:

Not provided

Citi

Expiration Date

Until further notice

Requirements

2-3 years of Corporate Banking / front office client experience is mandatory
Demonstrate strong knowledge of the Israeli Banking industry, products, including an understanding of different industry types of clients
Proven experience in client portfolio management across various teams, managing smooth execution and implementing data management best practices
Excellent communication and collaboration skills, with the ability to interact effectively with internal and external clients and stakeholders
Written and verbal English and Hebrew communication as native
Bachelor's degree/University degree or equivalent experience

Job Responsibility

Service all clients’ needs, with a special know how of Citi’s value proposition and local capabilities
Support senior Relationship Managers with client acquisition and build strong client relationship
Work with various functions in the Bank to offer clients solutions to help capture new business opportunities and manage smooth implementation processes in a timely manner
Identify client gaps and ensure Citi is best positioned to provide workable solutions for clients’ needs
Focus on issue resolution with respect to performance gaps with existing businesses as well as act as a central point of contact and acting as trusted advisor
Work in close partnership with control functions such as Legal, Compliance, Market and Credit Risk, Audit, and Finance in order to ensure appropriate governance and control infrastructure

What we offer

Generous holiday allowance starting at 22 days
Private medical insurance packages
Employee Assistance Program

Fulltime

Associate Manager, Client Success

The Associate Manager, leads and supports the Client Success team to deliver exc...

Location

Poland , Krakow

Salary:

11100.00 - 13800.00 PLN / Month

MyTennisLessons

Expiration Date

Until further notice

Requirements

2-5+ years of experience working in a managerial capacity in a support, sales/retention, or Customer Service role
1-3 years minimum experience working in the payment processing and/or software solutions industries
At least 1 year background/experience in portfolio management or processing/software leadership role where you were instrumental in developing processes and department protocols
2-3 years of experience and proficiency with Google Suite, Learning Management Systems such as Lessonly, and related software
Ability to translate your skills to other employees through training and mentoring
Must have excellent verbal and written communication skills to appropriately manage both internal and external partner relationships
Strong retention, marketing, leadership and interpersonal skills
Excellent verbal and written communication skills with strong marketing, sales, retention, or VIP portfolio management background
Thorough understanding of client success processes and department protocols within SpotOn ecosystem and potentially within a specific specialty success group like Integrations, Pricing, or Retention/Cancellations
Ability to moderate both small and large groups

Job Responsibility

Supervise and oversee client escalations to reduce wait time and offer all viable alternatives to clients to obtain BUY-IN
Balance day-to-day operations within the Client Success department while ensuring merchant concerns/escalations are given priority and addressed swiftly
Coaching on how to effectively manage high-level/complex merchant concerns using EQ
Respond to Team Leads or CSS/CSMs issues and/or high-level escalations requiring intervention promptly with all documentation, communication, reports uploaded to SFDC
Analysis of attrition for Client Success portfolios quarterly and yearly and churn and At Risk data
Maintain accurate records and document all service activities and discussions regarding department processes, personnel, or client escalations
Collaborate across all departments to address/resolve client needs and delegate as appropriate with proper oversight to ensure these items are completed
Become proficient / have extensive knowledge of all processes and guidelines for Client Success guidelines, practices, and protocols including product software and hardware offerings
Coordinate, collaborate and facilitate with all SpotOn departments to ensure merchant requests/concerns are handled timely and appropriately
Ensure team meets KPIs consistently and works collaboratively with department management to address disciplinary issues or prohibitive behavior who will work with HR on any formal actions required

What we offer

Fully paid private healthcare in LuxMed
Access to the Worksmile platform with a monthly top-up
Subsidized access to breakfast and lunch through the vending machine in Kraków office, and lunches in Gdańsk office once a week
New, modern, bright and comfortable office space in the city centre
A lot of free parking spots around the office
Access to the company’s library
Great working atmosphere
Chill out room with a PlayStation, table tennis, and mini gym
Free snacks and beverages in a kitchen
Company parties and social activities

Fulltime

Client Manager

As Client Manager you will have direct management over the assistants, whilst re...

Location

United Kingdom , London

Salary:

Not provided

Talon

Expiration Date

Until further notice

Requirements

Extensive UK and International OOH planning experience and market knowledge, locally and globally
Exceptional commercial acumen
First class relationship management skills
with the ability to communicate across all levels, both internally and externally
Second language advantageous
Strong people management skills and the ability to maximise a team’s potential through ongoing motivation, evaluation and development
Fearless prioritiser
Proactive problem-solver
Confident communicator
Relationship builder

Job Responsibility

Understand the strategy and objectives of the account/s, using your knowledge and experience to deliver and add value
Build and develop OOH relationships with suppliers
and monitor the ongoing activities related to them
Manage multiple plans in multiple markets concurrently
Communicate accurate planning information and campaign statuses to senior internal stakeholders, clearly and promptly
Compile and maintain accurate budgets and forecasts for senior management
Negotiate contracts and close agreements to maximise profit
Resolve client and campaign issues quickly, as and when they arise
Help build, maintain and utilise planning tools
ensuring all data and information is up to date and that the wider team are equipped to assist

Client Manager

As Client Manager you will have direct management over the Client Executive, whi...

Location

United Kingdom , London

Salary:

Not provided

Talon

Expiration Date

Until further notice

Requirements

Extensive UK & International OOH planning experience and market knowledge, local and global
Exceptional commercial acumen
First class relationship management skills
with the ability to communicate across all levels, internal and external
Second language is advantageous
Some people management experience is desirable

Job Responsibility

Understand the strategy and objectives of the account/s, using your knowledge and experience to deliver and add value
Build and develop OOH relationships with suppliers
and monitor the ongoing activities related to them
Manage multiple plans in multiple markets concurrently
Communicate accurate planning information and campaign statuses to senior internal stakeholders, clearly and promptly
Compile and maintain accurate budgets and forecasts for senior management
Negotiate contracts and close agreements to maximise profit
Resolve client and campaign issues quickly, as and when they arise
Help build, maintain and utilise planning tools
ensuring all data and information is up to date and that the wider team are equipped to assist

Client Services Manager

Gummicube is looking for a dedicated Client Services Manager to lead our award-w...

Location

United States

Salary:

120000.00 - 130000.00 USD / Year

Airship

Expiration Date

Until further notice

Requirements

5+ years in account management or client services roles at a Digital Marketing Agency (or similar environment)
3+ years in leadership roles managing client services or account management teams
3+ years of marketing or advertising experience (SEO, paid marketing, performance marketing)
Experience managing enterprise accounts with contract values of $1M+ annually
Proven track record of achieving 95%+ net revenue retention in enterprise segments
Advanced Excel/Google Sheets expertise for data analysis and reporting
Experience with enterprise CRM platforms (Salesforce, HubSpot, etc.)
Project management expertise with complex, multi-phase enterprise implementations
Executive presence with ability to present to C-suite stakeholders
Strong emotional intelligence and conflict management skills

Job Responsibility

Oversee your immediate team of coordinators and day-to-day operations focused on enterprise customer success
Lead either our Account Management team focused on client relationship management or our Strategy team focused on strategic account planning
Collaborate cross-functionally with marketing, data, and creative teams to plan and support complex client needs for large accounts
Serve as liaison between the Accounts & Client Services team and Executive Leadership
Onboard and continuously train teams on Gummicube technologies, methodologies, strategies and implementation of process and compliance requirements for enterprise-level service delivery
Meet weekly with Coordinators and Sr. Coordinators to understand account performance, offering insights and guidance with strategy focused on customer success outcomes
Create cadences of account reviews, working with team members to identify areas of improvement and upsell/cross-sell opportunities across enterprise accounts
Act as the client's first line of support behind account owners, able to negotiate deliverables and timing within reason based on complex enterprise client demands and team turnarounds
Report relevant metrics and relationship notes to Executive Leadership including customer health scores, expansion opportunities, and retention risks
Analyze trends and execute marketing strategies aligned with short and long-term objectives to drive customer expansion and retention

What we offer

Equity is also offered with this role
Robust benefits package as part of our Total Rewards approach to compensation

Fulltime

Senior Client Experience Manager

This person is an energetic, growth-minded, team player that thrives in day-to-d...

Location

United States , Kansas City

Salary:

Not provided

BarkleyOKRP

Expiration Date

Until further notice

Requirements

Self-starter with the ability to operate both strategically and tactically in a fast-paced, deadline-driven environment
Strong collaborator with the ability to lead cross-channel initiatives with a diverse range of team members and stakeholders
Ability to run projects independently with minimal supervision
Excellent written and verbal communication skills
Ability to develop trusted relationships and partner with diverse teams and mid-senior client leads
Demonstrated success in a cross-functional team environment
Ability to juggle multiple projects and clients at once, while correctly prioritizing
4+ years relevant work experience
previous agency experience preferred
Digital experience with production experience is and preferred

Job Responsibility

Be the primary point of contact for client counterpart and cross agency team in managing the daily activities for cross-channel initiatives and annual plans
Exhibit a thorough understanding of the client’s brand, objectives, and operations to successfully accomplish deliverables that meet client expectations across the whole brand spectrum
Manage relationships with key clients and strategic team members active in the day-to-day execution of integrated projects, and manage up appropriately
Apply independent, critical thinking and contribute ideas in cross-functional team settings across creative, strategy, media, PR, and production disciplines
Work closely with account director to support Whole Brand integrated projects, proactively anticipate and solve problems, identify opportunities for efficiencies and growth, and ensure proper communications and team direction
Lead and uphold the conditions for constructive team member meetings, client reviews, and strategic team member engagements that inspire quality outputs and drive brand success
Partner closely with Project Management to understand the timing, workflow, and project deliverables in order to manage client expectations and to anticipate team needs/client needs
Partner with project management to effectively manage resources and budgets
Contribute to BarkleyOKRP culture, growth, and success through participation in key agency forums and initiatives, department and agency-wide meetings, new business opportunities, etc.

Client Manager

As Client Manager you will have direct management over the Client Executive, whi...

Location

United Kingdom , London

Salary:

Not provided

Talon

Expiration Date

Until further notice

Requirements

Extensive UK and International OOH planning experience and market knowledge, locally and globally
Exceptional commercial acumen
First class relationship management skills
with the ability to communicate across all levels, both internally and externally
Strong people management skills and the ability to maximise a team’s potential through ongoing motivation, evaluation and development
Fearless prioritiser
Proactive problem-solver
Confident communicator
Decisive under pressure
Empathy in action

Job Responsibility

Lead the day-to-day planning of a luxury brand account
Manage the creation of rationale decks in response to briefs and direct the Exec’s execution of these
Understand the strategy and objectives of this key account, using knowledge and experience to add value
Build and develop OOH relationships with media owners and suppliers and monitor ongoing activities with them
Manage multiple plans in multiple markets concurrently
Communicate accurate planning information and campaign statuses to the client and to senior internal stakeholders, clearly and promptly
Compile and maintain accurate budgets and forecasts for senior management
Negotiate contracts and close agreements to maximise profit
Resolve client and campaign issues quickly, as and when they arise
Help build, maintain and utilise planning tools

Client Success Manager

The Client Success Manager (CSM) is a critical, client-facing role responsible f...

Location

Germany , Munich

Salary:

Not provided

Bazaarvoice

Expiration Date

Until further notice

Requirements

3-5 years in an entry level account management or client-facing role
Fluent in German and English
Skillful in time management, organizational systems, and prioritization
Sufficient in meeting deadlines and expectations with minimal supervision
Basic experience with Microsoft Office and Google suites
Confident and solid written and verbal communication
Comfortable communicating across multiple methods with both known and unknown points of contact
Curious mindset and strong desire to learn

Job Responsibility

Advise clients on strategies to maximize the value of their Bazaarvoice products and solutions by incorporating user-generated content into online and offline operations including marketing, merchandising, customer service, product development, and distribution relationships
Observe and track trends across portfolio to develop best practices
Execute high-value activities and manage client lifecycle across a significant portfolio using productivity tools (Salesforce, Gainsight, Matik, etc)
Discover and influence client’s internal metrics for success working with Bazaarvoice, and ensure the client knows how to achieve and measure those results
Help key stakeholders understand the value they are receiving from Bazaarvoice
Manage client health by identifying, documenting and working with cross-functional team members to mitigate risk and develop successful client outcomes
Promote new feature adoption to enhance client satisfaction and program performance
Prioritize portfolio to effectively manage bandwidth and customer prioritization

Fulltime

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