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The intern will be involved in operational and organizational support related to the Customer Partner Portal, a digital platform dedicated to our Partners and Customers. The Hypercare period is a temporary, high-intensity phase following the go-live, with the goal of: Stabilizing operations and quickly resolving any initial issues; Supporting users in adapting to the new solution; Monitoring system performance and validating data; Managing escalation and triage processes in collaboration with local and central teams.
Job Responsibility:
Opening tickets for any issues that arise during the roll-out
Supporting communication management with Partners/OEM/System builder
Coordinating with Online sales Specialist, Sales and Customer Care teams to ensure effective onboarding
Collecting feedback and monitoring performance during the Hypercare phase
Requirements:
Good knowledge of digital tools and online platforms
Strong organizational and operational management skills
Basic knowledge of Microsoft pack
Italian and English (intermediate level)
Proactivity, attention to detail, ability to work in a team, strong communication skills