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Stage - Customer Support IA

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Mirakl

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Location:
France , Bordeaux

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Contract Type:
Not provided

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Salary:

Not provided

Job Description:

As an intern, you'll work closely with the Training and Product content teams to create and design educational materials that enable users to get the most out of Mirakl's platform.

Job Responsibility:

  • Design and produce engaging content across multiple formats (video, e-learning, written documentation) in collaboration with Training and Product Content teams, utilizing tools like Guidde, Mindsmith, Veed, Paligo, and Confluence
  • Structure and optimize diverse content sources to feed our Digital Agent, organizing content architecture and metadata to enable intelligent self-service and autonomous issue resolution for users
  • Identify training requirements and content gaps by engaging with internal teams and external users, proposing actionable solutions to improve discoverability and effectiveness
  • Leverage AI-driven analytics to track learner engagement, measure content performance, and adapt materials dynamically based on user interactions and data insights
  • Work closely with Product experts, Technical teams, and Customer Success to ensure content remains accurate, relevant, and up-to-date across all knowledge sources

Requirements:

  • Currently pursuing a degree in Communication, Content Design, Knowledge Management, Digital Learning, Technical Documentation, or a related field
  • Experience in video production, multimedia content creation, or technical documentation writing is a plus
  • Strong organizational skills and attention to detail with ability to manage multiple projects simultaneously
  • Technical proficiency with multimedia and documentation tools, with eagerness to explore AI technologies
  • Content architecture and knowledge management understanding to optimize materials for users and AI-powered agents
  • Solution-oriented and agile mindset, thriving when switching between teams and managing multiple priorities
  • Creativity and user-centricity with strong focus on learning impact
  • Excellent communication and collaboration skills
  • French: Native or fluent (required)
  • English: B2 minimum (required)

Nice to have:

Experience in video production, multimedia content creation, or technical documentation writing

Additional Information:

Job Posted:
April 24, 2026

Employment Type:
Fulltime
Work Type:
On-site work
Job Link Share:

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