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Mirakl Logo Mirakl · IT - Administration

Stage - Customer Support IA

France, Bordeaux · Job Posted April 24, 2026
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Job Description

As an intern, you'll work closely with the Training and Product content teams to create and design educational materials that enable users to get the most out of Mirakl's platform.

Job Responsibility

  • Design and produce engaging content across multiple formats (video, e-learning, written documentation) in collaboration with Training and Product Content teams, utilizing tools like Guidde, Mindsmith, Veed, Paligo, and Confluence
  • Structure and optimize diverse content sources to feed our Digital Agent, organizing content architecture and metadata to enable intelligent self-service and autonomous issue resolution for users
  • Identify training requirements and content gaps by engaging with internal teams and external users, proposing actionable solutions to improve discoverability and effectiveness
  • Leverage AI-driven analytics to track learner engagement, measure content performance, and adapt materials dynamically based on user interactions and data insights
  • Work closely with Product experts, Technical teams, and Customer Success to ensure content remains accurate, relevant, and up-to-date across all knowledge sources

Requirements

  • Currently pursuing a degree in Communication, Content Design, Knowledge Management, Digital Learning, Technical Documentation, or a related field
  • Experience in video production, multimedia content creation, or technical documentation writing is a plus
  • Strong organizational skills and attention to detail with ability to manage multiple projects simultaneously
  • Technical proficiency with multimedia and documentation tools, with eagerness to explore AI technologies
  • Content architecture and knowledge management understanding to optimize materials for users and AI-powered agents
  • Solution-oriented and agile mindset, thriving when switching between teams and managing multiple priorities
  • Creativity and user-centricity with strong focus on learning impact
  • Excellent communication and collaboration skills
  • French: Native or fluent (required)
  • English: B2 minimum (required)

Nice to have

Experience in video production, multimedia content creation, or technical documentation writing

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