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LaplandUK Logo LaplandUK · Human Resources

Staffing Manager

United Kingdom, Ascot 45000.00 - 48000.00 GBP / Year · Job Posted May 16, 2026
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Job Description

The People Operations Manager role is an extremely important role for the company and a great opportunity for a caring and passionate People Operations Manager to join a friendly, progressive team of talented individuals in a fast paced and collaborative environment. As the People Operations Manager – Ascot at Lapland UK, you will play a pivotal role in shaping our company culture and ensuring the success and well-being of our seasonal team members. You will be responsible for overseeing all aspects of human resources and people operations for the Ascot live show, with a focus on recruitment, employee engagement, reward & recognition during the live shows. This role will report into the People Operations Manager (Head Office), requiring a proactive individual who can foster a positive and inclusive work environment where everyone can thrive and share the same company-wide goal.

Job Responsibility

  • Driving the recruitment strategy for the event season, working closely with the resourcing team, and ensuring a seamless recruitment process and hitting target numbers on a weekly basis
  • Organising assessment centres / audition sessions, collaborating with the resourcing team and show operations team to achieve targets and KPIs
  • Manage the end-to-end recruitment process for the seasonal workforce, from processing candidates to conducting interviews and making offers
  • Sift & schedule interviews for key management positions in conjunction with Heads of departments
  • Collaborate with hiring managers to identify staffing needs and ensure timely fulfilment of positions
  • Design and implement programs to enhance employee engagement and satisfaction
  • Conduct regular surveys and feedback sessions to gauge employee morale and identify areas for improvement
  • Develop and implement retention strategies to minimise turnover and foster a culture of loyalty and commitment
  • Implement performance management systems and processes to evaluate employee performance and drive continuous improvement
  • Provide coaching and support to managers on performance-related issues, including goal setting, feedback, and performance reviews
  • Identify opportunities for professional development and training to help employees reach their full potential
  • Maintain HR policies and procedures in compliance with legal requirements and industry best practices
  • Ensure adherence to labour laws and regulations, including but not limited to employment contracts, wage and hour laws, and workplace safety standards
  • Serve as a resource for employees on HR-related matters and provide guidance on policy interpretation and compliance
  • Address queries, escalating as needed to the Head of People Operations
  • Ensure HR policies are applied and supervise the event HR team for compliance
  • Act as the first point of escalation for HR or other departmental managers, working with an external HR Advisor where extra support or guidance is needed.

Requirements

  • General understanding of common HR rules & requirements relating to temporary workers
  • Previous experience working in a People Operations or Workforce role within events, theatre or visitor attraction environment
  • Comfortable with being first point of contact for employees in person and online, often handling multiple tasks simultaneously
  • Excellent verbal and written communication skills
  • Proficient in Windows & Microsoft applications, as well as comfortable using various staffing & scheduling systems
  • Experience in payroll, scheduling, and management of teams
  • Experience in drafting and reporting, analysing documents and managing suppliers/contractors
  • Ability to thrive in a fast-paced, dynamic environment and adapt to changing priorities.

What we offer

  • Flexible hybrid working (weekly assessment centre sessions at Camberley Theatre from mid-August, with working from home on the other days
  • moving to site at the start of November)
  • Holiday paid at the end of contract
  • Free daily on-site meal once based on-site for the live show
  • Staff car parking & shuttle bus service from Ascot Train Station to site
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