Staff UX Researcher Job at Articulate

Staff UX Researcher

Articulate

Location:
United States

Category:
IT - Software Development

Contract Type:
Not provided

Salary:

163900.00 - 245900.00 USD / Year

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Job Description:

As a Staff User Researcher, you’ll play a critical role in shaping our product vision through insight-driven strategy. You’ll lead foundational and generative research across complex problem spaces and drive clarity in high-stakes product decisions. You’ll also act as a leader and mentor within the Research team, influencing not just what we learn, but how we learn, and how we make research operational and impactful across the company. You’ll collaborate deeply with product designers, PMs, engineers, data scientists, and stakeholders to create experiences that are thoughtful, inclusive, and grounded in real human needs. Your work will inform not only features and functionality but also strategic direction and long-term product thinking.

Job Responsibility:

Define and drive research strategy for a key strategic vertical
Influence how tripods (Product, Design, and Engineering) operate by embedding evidence and usability into discovery, delivery, and iteration
Operationalize research practices and mentor others across the org
Raise the visibility bar across the company on how we understand customers and their evolving pain points
Act as a multiplier: operating with little guidance to enable better, faster decisions across the product lifecycle
Provide insight that drives measurable revenue growth and enables teams to deliver with clarity and confidence against our product vision
Anticipates systemic challenges and proactively aligns research with evolving business models, resource limitations, and competitive pressures
Drive generative and foundational research efforts that shape product vision and inform early-stage bets
Develop and socialize long-range research roadmaps that anticipate business evolution and customer trajectory
Proactively identify gaps in understanding and design studies that go beyond validation toward discovery
Translate ambiguous business problems into clear research questions and methodologies
Leverage mixed methods to triangulate insights
Own and execute research prioritization, high-quality research studies independently or in collaboration with others
Synthesize findings into clear, persuasive narratives that influence decision-making at multiple levels
Creates scalable frameworks and repeatable mechanisms
Balance speed and rigor
Act as a strategic thought partner to design, product, and engineering leadership
Models continuous growth through active learning and industry engagement
Drive and influence prioritization through insight-backed framing of customer problems and opportunities
Facilitate workshops and co-creation sessions to align teams on research findings and implications
Partner with data science, support, and analytics teams to paint a holistic view of the user experience
Mentor junior and mid-level researchers
provide feedback, support, and strategic guidance
Contribute to the evolution of our research ops, tooling, and education efforts
Be a multiplier for both researchers and non-researchers by coaching cross-functional partners
Contribute to hiring, onboarding, and team culture-building efforts

Requirements:

Bachelor’s or Master’s degree in HCI, Psychology, Human Factors, Sociology, or related field
12+ years of experience in UX research, with a proven track record of driving strategic impact in complex product spaces
Familiarity with tools such as UserTesting, User Interviews, Maze, Qualtrics, or Looker
Expert in qualitative and quantitative research methods, and when/how to apply them
Strong communicator with the ability to distill complexity and advocate for users with clarity and confidence
Experience working in SaaS or tech-focused environments with agile product teams
Deeply collaborative and comfortable in cross-functional decision-making environments
Strategic mindset with an ability to connect the dots between insights, opportunity, and outcomes
Resilient, thoughtful, and highly self-motivated

Nice to have:

Experience mentoring researchers or building research functions
Background working with AI-driven or complex system products
Familiarity with research ops practices and tools

What we offer:

Bonus eligible
Robust suite of benefits

Additional Information:

Job Posted:
January 03, 2026

Employment Type:

Fulltime

Work Type:

Remote work

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