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Staff, Technology Operations – VOX

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Walmart

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Location:
United States of America , Bentonville

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Category:
IT - Administration

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Contract Type:
Employment contract

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Salary:

90000.00 - 180000.00 USD / Year
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Job Description:

Want to shape how leaders across the enterprise understand and act on behalf of customer and associate experiences? Within the Voice of the Experience (VOX) team, we harness data, insights, and storytelling to influence enterprise priorities. This role sits at the intersection of analytics, strategy, and leadership—helping to unlock growth by translating complex data into clear, actionable narratives that drive change.

Job Responsibility:

  • Driving VOX initiatives from end-to-end, ensuring insights are translated into enterprise action
  • Partnering with Product, Data Science, Analytics, Design, eCommerce, and Operations teams to bring clarity and focus to enterprise priorities
  • Transforming raw data into structured insights that influence enterprise wide decision-making
  • Building business cases and ad-hoc analyses to elevate the “voice of the experience” across the enterprise
  • Defining approaches that reduce friction, resolve defects, and enhance customer and associate experiences
  • Measuring success with clear metrics, surfacing opportunities, and identifying gaps that matter most

Requirements:

  • Bachelor’s degree in Business Administration, Operations Management, Computer Engineering, Supply Chain, or a related field
  • 3–5 years’ experience in program management, analytics, strategy, or related fields
  • Experience creating strategic frameworks, managing cross-functional initiatives, and delivering results
  • Strong experience with data storytelling and presenting insights to leadership audiences
  • Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area
  • Option 2: 7 years’ experience in project management, program management, program operations, or related area

Nice to have:

  • Experience with analytics and visualization tools (e.g., SQL, Python, R, Power BI, Tableau, Looker)
  • Background in strategy, consulting, customer experience, or operations management
  • PMP certification or equivalent program management experience
  • Advanced education (MBA, Master’s, etc.) is a plus, but not required
  • Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area
  • Knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly
What we offer:
  • Health benefits include medical, vision and dental coverage
  • Financial benefits include 401(k), stock purchase and company-paid life insurance
  • Paid time off benefits include PTO (including sick leave), parental leave, family care leave, bereavement, jury duty, and voting
  • Other benefits include short-term and long-term disability, company discounts, Military Leave Pay, adoption and surrogacy expense reimbursement
  • Live Better U education benefit program
  • Performance-based bonus awards

Additional Information:

Job Posted:
January 07, 2026

Employment Type:
Fulltime
Work Type:
On-site work
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