Staff Technical Writer Job at Fivetran (Bengaluru)

Staff Technical Writer

Fivetran

Location:
India , Bengaluru

Category:
IT - Administration

Contract Type:
Not provided

Salary:

Not provided

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Job Description:

Fivetran’s documentation receives rave reviews from our customers—it is a core part of our product. The Technical Communications Team owns technical documentation and in-product text. Our globally distributed team of technical writers collaborates with Product Managers, Engineers, Designers, and Technical Support to produce world-class documentation and UI copy that helps our users succeed. As a Staff Technical writer, your mission is to make Fivetran docs a shining beacon of documentation excellence. You will write and edit enterprise documentation that empowers our customers to use Fivetran and understand how our database and data lake products work. You’ll collaborate with engineers, product managers, support engineers, and other technical writers. You join a friendly team of technical writers distributed among our international offices.

Job Responsibility:

Create and maintain clear, accurate product documentation and release notes that help customers succeed
Review and refine customer-facing content, including error messages and UI text
Use a docs-as-code approach to co-author documentation with engineers, product managers, and contributors across the company
Improve existing documentation by ensuring technical accuracy, clarity, and consistency
Collaborate with a global writing team to define and evolve documentation standards, style, and terminology
Partner with engineers, SMEs, and cross-functional teams to deliver best-in-class technical documentation
Contribute to style guides, templates, and other shared resources that raise the bar for all company content
Act as a writing resource for other teams, helping improve content quality across the organization

Requirements:

Extensive expertise in database documentation: 8+ years documenting databases or cloud applications for a US-centric audience, with strong knowledge of SQL queries, schemas, tables, permissions, and procedures
Deep technical knowledge: Experience with complex database and data warehouse technologies, cloud platforms (AWS, Azure, GCP), data pipelines (ETL/ELT), and replication techniques
Scripting, automation, and AI proficiency: Skilled at leveraging scripting, automation, and AI tools to streamline documentation workflows and enhance technical content delivery
Exceptional communication skills: Proven ability to craft clear, concise, and accurate documentation
strong technical editing abilities
impeccable grammar
and consistent application of style guides
Documentation leadership: Expertise in content planning, creation, and review processes, with a track record of implementing best practices that elevate documentation quality
Project management: Experience leading small to medium-sized documentation projects, mentoring writers, and balancing multiple initiatives in cross-functional environments
Collaboration and customer focus: Strong history of working with engineers, writers, and globally distributed teams, translating customer needs into improved documentation that drives customer success
Strong organizational skills with a growth mindset: Excellent planning and prioritization, sound judgment and decision-making, adaptability to shifting priorities, and a can-do attitude with a drive for high-quality results

Nice to have:

Experience working at technology companies with globally distributed technical writing teams documenting enterprise-grade products or services
Understanding of the nuances involved in complex documentation lifecycles and experience of working in an Agile environment
Experience working in a docs-as-code environment, GitHub, Markdown, CLI, and HTML
Experience documenting databases or database-based applications or services. Deep technical expertise or working experience with at least one major database platform such as Oracle, PostgreSQL, or SQL Server

What we offer:

100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents

Additional Information:

Job Posted:
January 20, 2026

Employment Type:

Fulltime

Work Type:

Hybrid work

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