This list contains only the countries for which job offers have been published in the selected language (e.g., in the French version, only job offers written in French are displayed, and in the English version, only those in English).
Fivetran’s documentation receives rave reviews from our customers—it is a core part of our product. The Technical Communications Team owns technical documentation and in-product text. Our globally distributed team of technical writers collaborates with product managers, engineers, designers, and support to produce world-class documentation and UI copy that helps our customers succeed. As a Staff Technical writer, your mission is to make Fivetran docs a shining beacon of documentation excellence. You will write and edit documentation that empowers our customers to use Fivetran and understand how our product works. You’ll collaborate with engineers, product managers, support engineers, and other technical writers. You join a friendly team of technical writers distributed among our international offices.
Job Responsibility:
Independently update and create, or lead others to update and create content based on product or program changes (user guides, conceptual pages, release notes, tutorials, how-to articles, etc.)
Write, review, and enhance UX content
Use a docs-as-code approach to maintain documentation
Lead collaborations with subject matter experts to understand new technologies or subjects, independently identify and extract information that users need, and collaborate on iterations of content drafts
Plan content and information architecture for large or complex projects
Collaborate with technical writers to refine standards, style, and terminology
Contribute to style guides and templates
Requirements:
6+ years of experience writing about software or cloud applications for a developer audience
Proven experience documenting SaaS applications
Excellent English grammar, writing, and editing skills
Ability to craft clear, concise technical documentation
Strong skills in information architecture and technical editing
Collaborative experience in globally distributed teams
Strong organization, adaptability, and customer empathy
Agility to manage multiple initiatives concurrently in a cross-functional environment
Nice to have:
Familiar with using AI to automate workflows
Familiarity with docs-as-code, GitHub, Markdown, CLI, and HTML
Familiarity with data connectors and ETL/ELT
Knowledge of Python or Java, SQL, data pipelines, and cloud warehouses
What we offer:
100% employer-paid medical insurance*
Generous paid time-off policy (PTO), plus paid sick time, inclusive parental leave policy, holidays, and volunteer days off
RSU stock grants*
Professional development and training opportunities
Company virtual happy hours, free food, and fun team-building activities
Monthly cell phone stipend
Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching, and self-guided mindfulness exercises for all covered employees and their covered dependents